Small screen / No Audio

Thank you Mateus,

I was able to reset my console with ease , following your detailed instructions. I have perfect picture now. However, I do not have any audio. Do you think that it is a possibility that my HDMI port on the console is going bad?

Thank you in advance,

Duckie0122

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First I'm sorry you're having this problem.

Please try to carry out the solutions below.

Solution 1:

If you have access to your dashboard, follow the instructions below.

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

*Select to keep your games and apps if you don't want them to be deleted.

Solution 2:

If you don't have access to your console's dashboard, follow the instructions below.

1. Turn off Xbox One.

2. Unplug power.

3. Plug the power back to Xbox One 30 seconds later.

4. Press and hold Bind and Eject at the same time (don't release).

5. Press and release the Power button, and then you will hear the startup chime.

6. When you hear the second startup chime, you can release the bind and eject buttons.

7. Select Reset this Xbox on the screen.

8. Select Keep games and apps.

*These solutions can be found on the official Microsoft support link for Xbox.

https://support.xbox.com/en-US/help/hardware-ne...

the xbox does not support audio over usb, only for a very small select of headphones that have dongles.

If you wanted to split the audio and video up. I'm asking if the hdmi cable comes with the small audio cable so I can use pc speakers for sound and the hdmi cable for picture.

Have you tried using a different hdmi cable? And have you tried using another tv?