Slow speed on Xbox Live

I can connect to Xbox Live. However, my Xbox Live speed is pretty much a snail's pace (which in turn generates a ton of lag), and I'm wondering if it's just a networking issue (as the network takes a minute to connect to the Internet, and connecting to the
Live servers takes a while, too) or if its my console itself (Xbox 360 S, had it since July 2012).

Error Code Report:

W: 0000-0021

X: 0400-F001

Y: 20A8-4840

Z: 0000-0000

ID: FFFF-FFFF

L: 0015-10F0

Q: 8007-0435

T: Wireless

A: 192.168.1.3/255.255.255.0

G: 192.168.1.1

D:192.168.1.1, 0.0.0.0

N: justinhoughton

S: WEP

C: 2

Anything helps. Like I said, it's not that I can't connect, I just want to see if there is any way I can speed my connection up so that way I don't have loading issues (lag). Thank you.

:)

 

slow speeds on Xbox Live

Hey there LoftedBuckle2! When you tried a direct modem connection you experienced the same issue? Can you tell us what brand and model, modem and router you're currently set up with?

 

slow speeds on Xbox Live

My download speed is at least 20MBPS through my lap top (using wireless). However I still have problems streaming tv through my Xbox (iPlayer, Sky, Netflix). My Internet Provider tells me that when streaming through Xbox my speeds are only about 4 - 6MBPS.

Why is this?

My Xbox is connected to router via ethernet cable.

I have cleared cache memory and followed everything here
http://support.xbox.com/en-GB/xbox-live/connecting/performance.

Anyone have any ideas?

Cheers

 

Yea bro its also happning to me since new year idk why i lag in almost every game i play

 

I'm definitely glad it's not just me. It appears to be an Xbox Live issue, if that's the case.

 

...And instead of choosing to fix the damage done to Xbox 360 gamers, Microsoft decides to remain silent, outraging many (including me). They can't even reply to me, and all I'm requesting is an Xbox Live speedup. Meanwhile, everyone is suffering from an
update in December (coincidentally, around the time XBL started slowing down). Microsoft should really fix this, and I'm tired of waiting, more than likely along with everyone else with the same issues or worse.

 

yeah me to im sick of my damn games and xbox freezing we need the damn update

 

This is a forum populated by volunteers who have demonstrated some ability in helping other gamers with their issues such as myself rather than Microsoft Employees. Whilst Employees do pop in from time to time, your unlikely to get a response from one of
them directly. In the meantime, I'll be trying to help you with your issues, or at least help diagnose the problem for one of my fellow ambassadors or forum regulars to resolve with you.

Roadkill, jjrizzle - I suggest you two create your own threads (if you have not already) detailing the problems you are having and the steps you have undertaken to resolve. Someone on here should be able to help or at least go about troubleshooting your
issue.

Right, now that's out of the way, lets see what is going on with your connection zombi...

Im not seeing a huge amount to work with from the report - nothing looks particularly amiss.. So lets see about getting some more information and going through a few generic troubleshooting steps. Luckily Microsoft has a lovely troubleshooting wizard that
helps with diagnosing lag problems with Xbox Live.

I suggest you go through that wizard and come back with any results. It'll help us work out the best way forward.

support.xbox.com/.../slow-performance-solution

Hope it helps, if you update us I'll be sure to try and continue to help you.

 

Thanks for the help, CosmicThoughts.

According to speedtest.net:

Ping: 22ms

Download speed: 1.09 mbps

Upload speed: 1.08 Mbps

This is based off of my service provider, which is Time Warner Cable.

The only reason I complained about support agents is because before the Xbox One came out, there were always some support agents on the forums (e.g Mister Fizzle, Mister Cerb) that would help me. As well, I had read previous forums with worse complaints
that had no help whatsoever.

 

Anyone? Forum mods? Ambassadors?

 

This might seem odd, but I have seen it before. Sometimes after a system update people have problems connecting to Live. A network that was completely fine one minute is slow the next. Have you ensured that you have NAT and all ports open? Also, is your
MTU 1364 or higher?

 

Thanks for the help, Bellishen.

My NAT is and has been open ever since I got my Xbox in mid-2012.

All ports appear open.

Unfortunately, I don't know how to figure out MTU.

 

Hello zombi,

Based on your speed test results, your downstream speed may be the culprit of slow speed, as you can see on the link at the bottom of this post; Xbox Live recommends that you should have at least 3 Megabits downstream to function optimally. You could contact
your ISP and get that adjusted

Xbox Live Lag Problem and Solutions | Xbox Performance Slow

 

Thanks for the help, heldbowl3.

Unfortunately, since it hasn't done this until around mid-late December (and I vaguely remember doing a Speedtest around November with the same results), I feel that contacting my ISP will not make a difference. I appreciate the help, but as to Xbox Live-related
issues, I'm completely lost.

 

Nevermind. I guess I'll just have to suck it up.