Skype losing favorite contacts

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Izzy

Just to double check the possibility, may I know if you tried using a different wifi network?

For example share mobile data via wifi hotspot and connect your console in that way temporarily

If you are not able to test that, may I know if you tried power cycling your console?

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.

Important: Be sure to wait at least 5 minutes. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

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Let me know how it goes

You can also contact us on Skype my Skype name is

Favorite the thread so you don't lose it then.

Go to your contacts on skype, choose ad contact. Then enter the email of your friends Gamertag. From there it will be as simple as choosing who to call once skype is open! 😆

Hi thank you.

what happens to my current email?

so i go in, set a new email as primary.

if i then remove my existing email does that MS account vanish? I cant lose all my saved email, docs, skype contacts etc

thanks for answering i really want to resolve this