Skype is not working

Every time I go to Skype on my Xbox One, it takes about a minute to start up the app. After it loads up it asks if my account that is displayed on the TV screen is the one I want to use (which it is). I click on Yes and then there is another loading screen,
then I am sent back to the Dashboard. I haven't been able to use Skype at all because of this for about a month now. Skype is the way I talk to my friends when I play on Xbox because they have PC's and I have been playing significantly less Xbox because of
this. Can somebody please help me?

:)

 

Skype not working

Hello!

Hardware - Xbox One

OS - Windows 10 | v. 10.0.10586.1024

APP - Skype | Release date 2013.11.15

Everything latest version (from official distribution) and belong to one company.

As result it does not work together.

I wasted 2h on skype helpdesk with mixed bot and human responses. I able to run skype after re-installing it (EACH TIME).

Xbox call center does not work including call-back feature,

Please, request this issue to Skype and/or Windows 10 dev team and share with people tracking number. A lot of users would to have Skype up and running and (I believe) will enjoy your test tasks.

Thank you

RJ

P.S.: topic on skype forum is here
community.skype.com/.../4246727

 

Skype not working

Hi:

Skype will not work on my Xbox One. I can use Skype on my PC no problem, indicating the account itself is OK.

Here's what I've tried on the Xbox One:

• cleared persistent storage
• removed my profile and added it back
• unplugged Kinect
• uninstalled and reinstalled the Skype app (twice)
• Spoken with XBox support, Skye support and Skype Xbox One support
• RESET console to FACTORY DEFAULTS!!

None of this has solved the issue. When I start the Skype app, I get the splash screen and the spinning wheel. Then, Skype quits and I am back at the home screen.

Has anyone ever see anything like this, and do you have any ideas of what I could ty next to resolve this?

Thanks,

Brian

 

This sounds like the Kinect problem (which we know about and will be fixed in the next update). Try connecting your Kinect sensor and trying again.

 

I don't ever have the thing plugged in?

 

Hi,

Skype crashes exactly for this reason: Kinect is not connected or is turned off. For Skype to work correctly, you will need to connect Kinect and turn it on.

This issue is planned to be addressed in an update.

 

My Kinect IS plugged in but this happens anyway...

 

My Kinect is plugged in and functioning correctly and Skype still crashes.

 

Immediately after I launch skype on my xbox one it will get minimized . so I am not able to do any thing with it. Any body have suggestions.