Skylanders Trap Team portal of power works on Xbox one but not Xbox series X

Hello ElectroGuy0809,

Thank you for posting in Microsoft Community.

We understand that you are trying to to play Skylanders Trap Team portal of power on Xbox Series X and is unable to work. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Upon checking our resources, we found a thread with a suggestion from SwordofWhedon on this thread - Skylanders trap team portal not working - Microsoft Community

This maybe the same with your concern and try to use the correct Xbox console version of the portal to make it work.

As what we can see from the Activision Support page is that it is possible that the older version of my Portal of Power work with the newest Skylanders games in the series. However, it is recommended by the team to use the latest Portal for your games. Read more here: Skylanders Portal of Power and Hardware FAQ (activision.com)

We hope that helps!

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

If you have Xbox 360 versions of Skylanders Trap Team and Swap Force there is no way you can play them on Xbox One because they have portals for Xbox 360 and you need portals for Xbox One. Most of Skylanders games are not available for digital purchase because there is figures and portals necessary for playing game so if you don't have portal and figures you can't play game even if you download it in Store.

Are you sure you’re using the Xbox one version of the portal? It may light up because it’s getting power over USB, but that doesn’t mean that the system is recognizing it

Hi, Leonc12! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues with your accessory.

Would you mind giving this a try?

- Press and hold the Xbox button on your console for 10 seconds, until it shuts down.

- Unplug all external devices from your console's USB ports.

- Unplug the power cord from your console for 3 minutes. (If you have the original Xbox One, unplug the power supply from both the Xbox and the outlet).

- Plug your accessory into a different USB port on your console.

- Plug your power cord/supply into your console.

- Turn your console on.

• If possible, I'd appreciate it if you attach a picture of the gray sticker that is on the underside of your Portal of Power.

I'll be looking forward to your reply.

Best regards.