Skylanders trap team portal not working

Discus and support Skylanders trap team portal not working in XBoX Games and Apps to solve the problem; Hi so I went to go connect my trap team portal of power to my xbox one and the portal was light up but the game was saying that it was connected even... Discussion in 'XBoX Games and Apps' started by Leonc12, Sep 27, 2022.

  1. Leonc12
    Leonc12 Guest

    Skylanders trap team portal not working


    Hi so I went to go connect my trap team portal of power to my xbox one and the portal was light up but the game was saying that it was connected even tho it was and i tried cleaning the usb and where the usb goes into and restarted my xbox multiple times and it still doesn't work and was wondering ig you have any tips on what i can do to fix this problem.

    :)
     
    Leonc12, Sep 27, 2022
    #1
  2. SwordofWhedon Win User

    Skylanders trap team portal not working

    Are you sure you’re using the Xbox one version of the portal? It may light up because it’s getting power over USB, but that doesn’t mean that the system is recognizing it
  3. [ A J ] Win User

    Skylanders trap team portal not working

    Hi, Leonc12! thank you for reaching out.

    My name is AJ, I'm an Independent Advisor for the Xbox Community.

    I'm sorry to hear you are experiencing issues with your accessory.

    Would you mind giving this a try?

    - Press and hold the Xbox button on your console for 10 seconds, until it shuts down.

    - Unplug all external devices from your console's USB ports.

    - Unplug the power cord from your console for 3 minutes. (If you have the original Xbox One, unplug the power supply from both the Xbox and the outlet).

    - Plug your accessory into a different USB port on your console.

    - Plug your power cord/supply into your console.

    - Turn your console on.

    • If possible, I'd appreciate it if you attach a picture of the gray sticker that is on the underside of your Portal of Power.

    I'll be looking forward to your reply.

    Best regards.
  4. Kathy A. Win User

    Skylanders Trap Team portal of power works on Xbox one but not Xbox series X

    Hello ElectroGuy0809,

    Thank you for posting in Microsoft Community.

    We understand that you are trying to to play Skylanders Trap Team portal of power on Xbox Series X and is unable to work. Let us check on this together and sort this out in timely manner for you to get back to gaming.

    Upon checking our resources, we found a thread with a suggestion from SwordofWhedon on this thread - Skylanders trap team portal not working - Microsoft Community

    This maybe the same with your concern and try to use the correct Xbox console version of the portal to make it work.

    As what we can see from the Activision Support page is that it is possible that the older version of my Portal of Power work with the newest Skylanders games in the series. However, it is recommended by the team to use the latest Portal for your games. Read more here: Skylanders Portal of Power and Hardware FAQ (activision.com)

    We hope that helps!

    Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Microsoft Community Moderator
  5. v0van145 Win User

    Most Skylanders games currently unavailable in the MS store (UK)

    If you have Xbox 360 versions of Skylanders Trap Team and Swap Force there is no way you can play them on Xbox One because they have portals for Xbox 360 and you need portals for Xbox One. Most of Skylanders games are not available for digital purchase because there is figures and portals necessary for playing game so if you don't have portal and figures you can't play game even if you download it in Store.
  6. Francia J. Win User

    Skylanders trap team

    Hi UltraRay, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    I apologize but that will not be possible. As a workaround, you may need to check in any third-party retail store where you can buy a game code for the game so you can redeem it on your account.

    You can check third-party retail stores here: https://www.xbox.com/en-US/where-to-buy
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Skylanders trap team portal not working

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