skradzione konto[Translation-Stolen account]

krzysztoflitkowski · Apr 16, 2019

Dzień dobry,

Moje konto zostało skradzione. (zarówno konto ZeroThyme20752 Xbox oraz Microsoft przypisane do adresu email [Mod removed-personal information] z miesięczną subskrypcją konta gold)

Najpierw zmieniono hasło, a następnie usunięto (zablokowano). Pojawia się informacja, że wpisuje złe hasło, następne komunikaty uważały konto za nie istniejące. Ok godz 12 dostałem komunikaty z banku o braku możliwości
zrealizowania transakcji !!!!!!

moje pytania:

1. Jak Państwo chronią dane mojej karty zapisane na tym koncie ?

2. Jak wygląda sprawa z przerwaniem subskrypcji dla tego konta jeżeli nie jest aktywne subskrypcja nie może/powinna być przedłużona?

Dziękuje za odpowiedz

[Translation-Good morning

My account has been stolen. (Both the Xbox ZeroThyme20752 and Microsoft account assigned to your [Mod removed-personal information] email address with a monthly gold subscription)

The password was First changed and then removed (blocked). There is a message that the wrong password is entered, the next messages have considered the account to be not existing. Ok 12 o'clock I got messages from the bank about the inability to complete the
transaction!!!!!!

My questions:

1. How do You protect my card data stored in this account?

2. What is the case with a subscription interruption for this account if there is no active subscription can/should be renewed?

Thank you for your reply

:)

krzysztofPiotr1

Czy jest możliwość sprawdzenia płatności i rozliczeń przypisanych do konta powyżej?

Ponieważ ja nie mam możliwości sprawdzić bez zalogowania.

dziekuje

-[Translation - Is it possible to check the payment and billing assigned to my account above?

Because I do not have the option to check without login.

Thank you]

XBF Brad A

Hi Fellow gamer,

Thanks for coming to the forums with the issue with stolen account. In this case it would be best to first contact your bank about the card on file and let them know what is going on. Second request a call from support to speak with an agent directly in
this case. You can also look over the guide for
stolen account.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

XBF Leo G

Hello krzysztofPiotr1,

Thank you for keeping us updated. You can view an account's order history from the Microsoft account website or the Xbox. However, you must be logged in to the account on both sources in order to view the transaction history. The
Xbox Support Team
may be able to view your order history if they can locate the account and verify it with you. We will provide steps on how to contact the support team. Please be sure to follow XBF Brad A's advice and attempt to recover the account with the article he provided.
Also, it is imperative that you contact your payment instrument's financial institution in order to protect your payment instrument. We hope this helps!

How to contact the support team:

Click the support link we provided
Select Billing & accounts in the category area
Select See other options
Select Charges on my account
Select Show contact options
Choose your preferred method of contacting support

XBF Eladio M

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to completely recover your account.

Are you sure you are signed into the right account? Were you able to see any of your previous purchases in your

Order history or your subscriptions in the
Services and subscriptions page?

Its possible that the individual whom took over your account may have changed the email that you use to sign into the account, and it is strongly recommend that you make sure your

Security info is updated or up-to-date.

If you can verify this info, we should be able to provide additional troubleshooting techniques [if any] to further assist you on this matter.

GrzegorzZeplin

Witam!

Nie mogę zmienić hasła ponieważ nie mogę się zalogować na konto które zostało mi skradzione. Tak że prośba z mojej strony żebyście sprawdzili log z ostatnich dni kto zmienił hasło i gdzie

------

[Mod Translation - Hello!

I can not change my password because I can not log in to the account that has been stolen from me.
So that's a request from my side that you check the log of the last days who changed the password and where]

skradzione konto[Translation-Stolen account]