Sims 4 keeps crashing

TiaraScott · Nov 25, 2020

Sims 4 keeps going black after i give the sims a command.ive uninstalled reinstalled the game as well as all my add ons , cleared the cache also, started a new family and its still doing it.HELP!!!!!

:)

XBF Zineb F

Hello there TiaraScott, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The situation regarding the game crash is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort this out
for you. Please consider checking the link below, especially the "I'm experiencing slow performance when playing Xbox One games on Xbox Live" option.

The link: https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash, and game freeze related
issues:

The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

Kind Regards
Stay safe, and happy gaming!

HUIMINCHUA

flight sim keep crashing right after “press any key to start”

DeniqL

Hmm this is so weird

Can you try with a manual DNS in case it is a network related issue?

Press the Xbox button to open the guide.

Select Settings.

Select All Settings.

Select Network.

Select Advanced settings.

Select DNS settings.

Select Manual.

Set the primary DNS address to 8.8.8.8 and the secondary DNS address to 8.8.4.4

Elodie Fichet

No

what I get: Welcome Sims4 screen, sign in screen (I have 2 accounts, I've tried both), Sims4 content syncing (3 seconds), loading screen with the progress bar at the bottom... the progress bar with the diamond gets choppy and boom black screen. Back to Xbox's home screen.

DeniqL

I see, you say you are not getting any error message?

Sims 4 keeps crashing