Simply Rewarding Reward Points not credited

Discus and support Simply Rewarding Reward Points not credited in XBoX Rewards & Social to solve the problem; Hey, I made purchases totalling more than $60, but I did not see my Reward Points updated. I activated the offer through the link in the email and... Discussion in 'XBoX Rewards & Social' started by BroodyCube, Mar 13, 2017.

  1. BroodyCube
    BroodyCube Guest

    Simply Rewarding Reward Points not credited


    Hey,

    I made purchases totalling more than $60, but I did not see my Reward Points updated. I activated the offer through the link in the email and bought 2 games and 1 game add-on yet I have not received the 6000 points as stated in the offer. Would appreciate
    your help in resolving this.

    Thank You

    :)
     
    BroodyCube, Mar 13, 2017
    #1
  2. multiplicity29
    multiplicity29 Guest
    Simply Rewarding Points Not Credited

    Yes I did click on the opt in in the email, but I may have moved from that page once I started shopping
     
    multiplicity29, Mar 13, 2017
    #2
  3. Smwutches
    Smwutches Guest
    Simply Rewarding Points Not Credited

    You'll want to post in the support section of this forum in order for support to check into it for you.
     
    Smwutches, Mar 13, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Simply Rewarding Reward Points not credited

    Hello BroodyCube,

    It takes us up to 96 hours to receive and process new activity. We have not yet completed processing your purchases made on the 11th. If you do not see completion of the offer by the end of the 15th, let us know with a new post, and we will investigate to
    see if there are any issues.
     
    XBLRewards8, Mar 14, 2017
    #4
  5. XBLRewards8 Win User

    Simply Rewarding Reward Points not credited

    Hello BroodyCube,

    It takes us up to 96 hours to receive and process new activity. We have not yet completed processing your purchases made on the 11th. If you do not see completion of the offer by the end of the 15th, let us know with a new post, and we will investigate to
    see if there are any issues.
  6. xDamnYouSalazar Win User

    Simply Rewarding Points Not Credited

    unlike other MyMissions, I noticed in the FAQ that this MyMission has a manual opt-in you need to complete before future purchases count toward it; did you complete that part of it first?
  7. Smwutches Win User

    Simply Rewarding Points Not Credited

    You'll want to post in the support section of this forum in order for support to check into it for you.
  8. XBLRewards8 Win User

    Simply Rewarding Points Not Credited

    Hello multiplicity29,

    Apologies for the inconvenience. There was a slight delay with our purchase information that extended our normal 96 hour processing period by a day. The Credits were placed as pending into your account on the 10th.
  9. multiplicity29 Win User

    Simply Rewarding Points Not Credited

    unlike other MyMissions, I noticed in the FAQ that this MyMission has a manual opt-in you need to complete before future purchases count toward it; did you complete that part of it first?
    Yes I did click on the opt in in the email, but I may have moved from that page once I started shopping
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Simply Rewarding Reward Points not credited

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