Signing into Xbox on website leads to error page.

AnswerSeeker360 · Jul 30, 2023

Hello Xbox Community,

My Microsoft account is fine, but whenever I try signing into Xbox through the website, it leads me to a page that says "We are sorry, the page you requested cannot be found." Yes, I can use my account through the app, but unfortunately, a good amount of essential settings are only accessible in the website. I cleared my cache and it still does not work. Can anyone please help me fix this, or is this a bug that can only be resolved by Microsoft?

:)

Miguel Molina O

Hi, I'm Miguel, community expert, I may not be an employee of Xbox, but I see you need some help, I'm Happy to help you.

Can you try to signing with a different browser?

Miguel Molina O

in what specific page are you trying to sign in?

AnswerSeeker360

Sorry for the late reply. I actually did try signing into Microsoft Edge and Google Chrome, and it still doesn't work.

MischCurtis

I'm signed into the correct account on the Microsoft Store website/app.

It has nothing to do with an account.

The game code from Walmart says redeem on the Mojang site - which, because of the account migration for that game, leads to the Minecraft.net site.

The Minecraft.net site's redeem page doesn't even list the Windows 10 edition. It's FAQ/Help sections says to redeem on the Microsoft Store.

The Microsoft Store gives me the error code

"Check the instructions that came with your code. You might need to redeem it on a different web page."

Which leads me right back to where I started.

This has been the worst experience trying to buy a game, ever.

TEMMIE3000

as soon as I sign in to seemingly anything Xbox related, It leads me to the page I talked about in my main post

Signing into Xbox on website leads to error page.