Signing into Websites

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

To be honest with you, looks like the system is detecting that you own a child account as you won't be able to see the page if it's considered as child.

If it's not considered as adult, you really need to add your account to a family account so you can change the settings. Here's how to add your account under a family account.

https://support.microsoft.com/en-us/account-bil...

Very strange, I wonder if its your settings on your devices.

Hello MeowKittyPaws,

Thank you for posting on the Xbox forums. We need a little more information to ensure that we provide the correct solution. Does an error message or error code appear when you select the sign in button on the
Xbox website? Are you able to sign in to the
Microsoft website with your account? Do you own a child account? We recommend trying a different web browser to sign in to the Xbox website. Be sure to let us know the results!

You also have the option to set up a call back from Xbox support.

The agent would be able to look into your account / subscriptions and see what might be causing that issue.

As provided above the best way to reach Live Support would be here: https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I have had problems with the MS site on Chrome for iPhone, even I couldn't see the games on the web store, I had to switch to Firefox to properly see the content on Xbox / Microsoft website.