Signing into or downloading my Xbox live account on my 360

Each 360 account can be associated with a Live account.

Currently I have:

old 360 account -> associated with my Live account but with the old gamertag

new 360 account -> associated with my Live account but with the new gamertag

The new account got created when I downloaded my profile using my microsoft sign in. The old account was associated with the same microsoft sign in but it didn't recognize my gamertag change. Now it won't let me sign in to live because it asks for my microsoft
sign in details. I'm guessing the sign in fails because it's trying to find the microsoft account associated with the old gamertag.

I either need to somehow transfer my saves over to the new 360 account so I can upload them to the cloud, or I need someway for my Xbox to realize that my gamertag changed on the old account so I can sign into live again with that account.

I can choose the sign in button but my account isn’t on the 360 emulator (because a possible solution was to remove the profile off of the xbox one and 360 emulator) so it directs me to download a profile. when this problem first started happening my
account was on the 360 emulator but if I chose to sign in it would say it couldn’t connect to Xbox live so it couldn’t sign me into my profile.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Eddie, I don't know if you've tried any procedure on your console, if you haven't tried it, follow the procedures below.

The first is a clear cache

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

Hi Desarae,

Thanks for reaching out to us today. I would like to clarify are you on an Xbox One or Xbox 360? Does it ask you to re-download your Xbox Profile on the Xbox?

• 'How to add or remove an Xbox profile on Xbox 360'
  
• 'How to add or remove a Microsoft Account on Xbox One'

I would suggest to also go through this article on steps on how to sign in to Xbox live on your Xbox one

'Sign in to Xbox Live on your Xbox One' If on the Xbox 360 go over this article

'Xbox Live sign-up or account download is currently unavailable'

Hope this helps, hope to hear back soon.

You can recover the account by pressing the Xbox guide button (the big X in the center of the controller), and if not signed in to an account, selecting 'Download Profile', and then entering the correct email and password.

Step by step instructions can be found here:
support.xbox.com/.../download-your-xbox-live-profile-to-another-360-console