Signing into one of my Microsoft accounts, the security email does not send.

Discus and support Signing into one of my Microsoft accounts, the security email does not send. in XBoX Accessibility to solve the problem; Long story: I bought Minecraft Java and Bedrock edition on one of my accounts (1) via the Microsoft store and I'm trying to now play it on my laptop... Discussion in 'XBoX Accessibility' started by A_BoxOf_Raisins, Jun 5, 2025.

  1. Signing into one of my Microsoft accounts, the security email does not send.


    Long story:

    I bought Minecraft Java and Bedrock edition on one of my accounts (1) via the Microsoft store and I'm trying to now play it on my laptop which is signed into a different account (2). I made sure I'm logged out of the Store with my laptop account and tried logging in with the account that has Minecraft on it (1), but the security code it tries to send never gets sent. The security code is supposed to be sent to my third email (3) anyways (how I have it set up), but the code is being "sent" to its own email (1). I checked the inbox and junk mail of that email (1) have never received a security code. I logged into this account (1) on my browser and had zero issues. It sent the security email to the correct email address (3) and I was able to check my purchase history to make sure this wasn't all a wasted effort, and verified that this account (1) did indeed have Minecraft on it. So through here I clicked the game link, it took me to the Xbox Store page, where it said I owned the Minecraft Java and Bedrock editions, so I click the green install button, then launch, and it takes me to the Xbox app on my laptop where it shows I own the game, but when I click to install it, it redirects me to the bundle page where my only options are to play with Game Pass (I don't have this) or to BUY the game again.

    Short story: Microsoft Store and Xbox apps on laptop are unable to log onto one of three accounts because they send the security code to the wrong email and that email also doesn't receive the security code. As a result, I can't play a game I bought.

    :)
     
    A_BoxOf_Raisins, Jun 5, 2025
    #1
  2. steeledwand7664 Win User

    How to change xbox 360 email

    Does he know the password for the Microsoft Account?

    If he does you should still be able to change the email used to sign into the account by going to

    account.live.com/addassocid and adding an alias/email to the account and making that new email the primary email and then he would be able to remove the old email.

    If he has the password but when going to that site and it wants to verify the ownership of the account by sending an email with a code to the old email address (what microsoft calls a security proof) he would be able to change the security proof but it will
    lock him out of the account for 30 days while the security proof change takes affect. Once the security proof change takes affect he would be able to change the email associated with the account.
  3. SillySocks33 Win User

    Halo Master Chief Collection doesn't let me sign in

    Kindly sign in the account you are using to access the Halo support site through this link: Microsoft account | Sign In

    I'm getting a sign in loop, I put in my email it send me Microsoft code to sign in I enter the code and it goes back to ask me if I want to sign in the enter my email even clicking on the saved one which is the same email I put in it does the same thing

    Then, try to update your account security info & password. This is actually part of the verification process that you need to undergo with, for us to make sure that your account is all set. Since, there is a chance that your account security info is not updated.

    To do that, here's the link: Update your Microsoft account security info

    I get the same thing trying to sign in the official Xbox site; I'm getting a sign in loop, I put in my email it send me Microsoft code to sign in I enter the code and it goes back to ask me if I want to sign in the enter my email even clicking on the saved one which is the same email I put in it does the same thing

    Next, we will make sure that your Microsoft account is signed-in to your Microsoft Store

    I can login in the Microsoft store app and I'm sign in on the Xbox app

    Proceed to access/install any Microsoft Free games that is free from Microsoft Store like Microsoft Solitaire, Microsoft Sudoku. Anything you can find here on this link Top free games - Microsoft Store. We have to make sure that we are using the same account while accessing these games.

    - The reason why does this if for us to check and make sure that you can access these games with your Microsoft account.

    Yes I'm able to get Solitaire on my Microsoft account

    Lastly, does your Microsoft account where the game associated with is linked with your Steam account?

    Yes it's linked to my Steam account from checking it on the Xbox app cause that's how I can only check
  4. Alvaro A- Win User

    Unable to sign into Xbox 360

    Hi JacintaMoroney,

    Thank you for posting in Microsoft Xbox Community. I understand that you're having issues logging in to Xbox live. 0x8015DC03 indicates an issue with signing into Xbox Live or Microsoft accounts, often related to a suspended account or a problem with your Xbox Live profile.

    One solution is to verify your Microsoft account security information:

    Go to your Microsoft account and sign in with the Microsoft account (email address and password) that’s associated with your Xbox Live account.

    Select Security at the top of the page.

    Under Security contact info, select Update my info. Due to the sensitive nature of this information, the page will prompt you to receive and enter a security code. Select the phone number or email address where you want us to send the code.

    If any of the phone numbers or email addresses listed as security information have the word Verify next to them, you’ll need to select that link to confirm that we have the correct information. The page will then send you a security code. Enter that code into the field provided, and then select Verify.

    If you no longer have access to any of the email addresses or phone numbers that are listed, add a contact that you have access to and remove the ones to which you no longer have access.

    Sign out of your Microsoft account, and then sign in again.

    Try to sign in to Xbox Live again.

    Regards,

    Alvaro
  5. SingCongButas25 Win User

    change email

    Changing Microsoft emails does not take 30 days to complete. From how you describe it. You initiated security change. That will lock the account for 30 days for any changes. But it won't affect your gaming nor playing online games. This does not change the
    email attached to the account. It just change the security email for the account itself. So you will still be using the same email to sign in the account. But when you need to verify it. You will have the option to send the verification code to the new email
    you have added.
  6. MorganEklund Win User

    cannot sign in to xbox live

    The game i bought is called Sea of Thieves.

    I am in an endless loop where the microsoft software does not recognize my authority and wants to verify my phone number, but it does not send an sms (a service which i am paying for.). It also sais my google email is already in use but I have never (ever) used google to sign in to a microsoft service.

    Any suggestions?

    Best part is

    I actually got security codes in the email (which should not be associated with my microsoft account)

    But they never match the security code required. Riddiculus.
Thema:

Signing into one of my Microsoft accounts, the security email does not send.

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