Signing into my account Xbox One

DavidEdwards_9696 · Mar 22, 2020

Hello

This is what it says on my screen:

Fix this on the web

There's a problem with your account. Fix it at account.live.com, then come back to sign in.

I have came here to find what the problem is but I can't find it.

Thanks,

David.

:)

RobertBuckalew

Hard reset the Xbox AND the modem and router...then if still no , delete that profile and then try and re add it...

MeanMachine 47

Hi there.

Unfortunately as they are separate accounts/profiles they will need to have their own microsoft account email address. Have a look at the following support page in order to change the email linked to your gamertag and try to sign in again.

http://support.xbox.com/en-GB/my-ac...nt/change-email-sign-in-for-microsoft-account

Have you recently moved from the xbox 360 to the xbox one?

XBF Leo G

Hello DavidEdwards_9696,

Thank you for posting on the Xbox forums. We understand that you are unable to sign in to your account on your console due to an error with your Microsoft account. Usually, the
Microsoft account website will inform you of any issues with your account as soon as you sign in. Do you see an error message when you try signing in to the Microsoft account website?
We recommend
power cycling your console by holding down the power button on the console. If this does not resolve the issue, you can try

removing the profile from the console and adding it back. Be sure to let us know the results DavidEdwards_9696!

HatredJT

Well I don't have access to another Xbox One but I do to a Xbox 360 to which it let me sign into fine, and without turning off, after re-entering my email and password to my Microsoft/Xbox account.

And a small update on the Xbox One situation: After attempting to log into my Microsoft account, to which it turns off, when turned back on my "" profile is available on the sign in side menu, but when I select it I get the signing in loading screen
then it seems to stop for a second and the sign in side menu opens again, without signing me in to my "" account. Although it does not sign me into my account the Xbox One does not turn off. I guess that's a plus...

Wingzerobuddyfisher

I also didnt want make an account to sign into the xbox one. I wanted my old gamer tag to be the default or whatever. Ill sign this one all the way into my xbox one but that wont help me with the other account im trying to recover?

Signing into my account Xbox One