Signing into Microsoft Account

nesssya · Mar 20, 2020

Hello, so I’ve been having some Issues signing into my microsoft acc through minecraft.

Idk wether the problem is with the game or microsoft itself but I just thought I’d ask on here and see if anyone knew how to help.

Basically I created my microsoft acc to purposely be able to play minecraft. I’ve only been playing for like a month so I’m basically new to everything. I use ps4 and wanted to also have the game available on mobile, so when I initially downloaded the app
and first signed in my password wasn’t working so I changed my microsoft pass, and after that I was able to get in no problem. I did the same on my phone, downloaded the app, logged in through my acc and got in again with no issue.

When I was on my ps4 today and started up minecraft and just casually scrolling around, I noticed when I tried to do anything that required me to already be logged in, such as joining a server or trying to view my purchased packs in the minecraft store,
it told me to “sign in with my microsoft account” me being confused I’m thinking its no big deal ill just sign in again, from there the same message was showing “Failed to login: We tried to sign you in to your Microsoft Account, but something went wrong”
so after trying countless things like trying to sign out, unlink my acc, I noticed my settings under profile still didn’t recognize I was logged in showing the option to sign in yet again, but on the home/loading page my xbox name is still showing and my worlds
are still accessible? I don’t know how thats possible idk if maybe I did anything to mess it up or if its just a bug but ive restarted my ps4 many times and still not working. I’ve also noticed on mobile that my worlds don’t even show up and they’re only available
on ps4? I thought maybe I made two different microsoft accounts but I didn’t both console and mobile use the same email and phone.

So now I’m just very confused and don’t know if ill have to redownload the game again hoping it’ll automatically logging me out, but that means ill have to purchase minecraft again which I don’t want to do.

If anybody has info at all to help me solve this please let me know I’m desperate

:)

Real Wreckage

Hello willtheballer,

I am very sorry to hear that your account has been compromised! In order to increase your security with your account please go here:

www.xbox.com/.../Security-Checklist

You will be able to do things like:

-Add security proofs to your Microsoft account

-Get the latest security updates for your browser and PC

-Update your virus, spyware and malware protection software

-Turn on your browser phishing filters

-Create a strong password

Also, you can go here to make your account more secure: http://support.xbox.com/en-US/my-account/security/improve-account-security

Bazajaytee

You can link Skype and MSA at http://www.skype.com so it will work on Xbox One.

XBF Erick C

Hey there!

Thank you for letting us know that the issue was resolved.

We will go ahead and lock the thread as the issue was resolved, If you do have any other questions for us in the future go ahead and start a new thread so that we may continue to assist you.

Happy Gaming!

VampyOcean1520

Power cicle your console and after that you should use the xbox app to sig into your account, you will type with your smartphone, maybe it works.

XBF Steven R

Hey there Ashley!

Sorry to hear that you're dealing with this issue trying to get into your account.

The best first step in this kinda situation would probably be to power cycle the console as outlined in

How to restart or power cycle your Xbox One console. I'm not sure if you have given that a shot yet, but when you get a chance, please do so and let us know if that changed anything.

Hope that helps!

Thanks for reading!

Signing into Microsoft Account