signed out every time i enter a game

delete just your profile and redownload your profile it should work

Hi Pedro, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This can happen if there's an issue with your browser or something with your account security settings are not updated.

We can try a few troubleshooting steps, if they don't work, I highly recommend you contact support.

First, let's make sure your account security information is updated:

Sign in to your Microsoft account: https://account.live.com/proofs/manage/additional

Verify that your security information is correct and up to date, I also recommend turning on the 2-step verification.

Then, please, try accessing the site using an alternative browser or enable your browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

Verify that your browser is not preventing a login pop-up from the Microsoft site.

When a pop-up has been blocked, Edge will display an icon in your web browser's address bar.

If that still does not work, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

This seems to be a common issue. I would try to restart my network by un-plugging your router and modem for thirty seconds and then plugging everything back in. If that doesn't work try to clear the system cache. To do this go to system settings--->memory--->
then highlight your hard drive that contains you account---> then press Y on your controller---> then click clear system cache.

Oh sorry and thank you so much

Hey Busse,

Give these steps a try.

Go to settings> system> storage> Hard drive> profiles> delete your profile from the console (this requires you to remember the email and password).

Next we will clear the cache to do that is settings> system> storage> click Y on your MU(do it for one device because it will do it for all anyways)> clear cache 3x> turn off console> turn back on> redownload profile.

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