Signed into my new Xbox, won’t let me access (paid for) Xbox live

Hello there @stevebar1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would
like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Bro my Xbox 360 is throwing me the same code that you have, I did everything you did an now I can’t even access my Xbox live account, it won’t let me sign in

Ok so I can login on the Microsoft home page and Xbox but if I go to the Xbox app on computer it won’t let me sign in same if I go into Minecraft the game it won’t let me sign in also sorry for the late reply

Hello @AlexValdez3!

With issues like these, we recommend trying some basic troubleshooting steps such as a full power cycle to your console as well as restarting your router as the loading issue can be related to your internet connection.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Important Before trying the following solutions, make sure you can sign in to your Microsoft account online. To do this, go to account.microsoft.com, select Sign in, and enter your Microsoft account email address and new password.

Solutions
Press and hold the Xbox  button in the center of your Xbox controller to open the Home/Stop center.
Select Restart console.
Select Restart.
Once the console has restarted, try signing in again.

Step 1: Remove your account from the console
Press the Xbox  button to open the guide.
Select Profile & system > Settings > Account > Remove accounts.
Select your account and confirm the operation.
Restart the console (see solution steps 1).

Step 2: Add your account back to the console
Press the Xbox Button  to open the guide.
Select Profile & system and then Add or change.
Select Add new.
Enter the email address and password for your Microsoft account.
Complete the personalization settings on the following screens.

Information source (credits):
https://support.xbox.com/help/accou.../cant-sign-in-after-password-changed-xbox-one

I hope I can help you solve it.

Best regards,
Marvina.