sign out

Hey Jarl! There's a couple things you can try and see if it helps at all.

Easiest would probably be to try a wired connection. Try plugging from your router to your console, then try plugging from your modem directly to your console and let us know the results!

Next you can try deleting the title update for Black Ops 2 (since the issue started happening after updating that game) and see if that solves the issue.

To delete the title update:

-Go to the system hub of your dashboard, then settings, then storage. Find the Black Ops 2 Title Update and delete it.

-Clear your cache (use this guide:
support.xbox.com/.../clear-system-cache).

-Restart your console.

-Try loading up a game (preferably not Black Ops 2 to start with) and see if it disconnects you from LIVE.

Let us know how that goes!

hey Jarl, a few questions for you and hopefully this can be sorted out quickly enough..

1) are you using a wired or wireless connection to access Xbox Live?

2) when you get "cut off" is it that you get signed out of Xbox Live or does the connection to the internet drop altogether?

3) are you getting cut off when you play a specific game?

4) how long has this been going on?

5) did anything change in your network setup in your home prior the start of all this hassle? new devices added, changed provider, router got an update or moved?

6) have you noticed any patterns in the disconnect, like the amount of time between connect and disconnect is similar each time?

7) have you seen any error codes pop up when this happens? if so can you include them in your reply.

Answering these questions will definitely help us to get you a resolution on your connectivity issue.

On your side note... I'm assuming you mean "i bought revoluton", now I dont know what that is but if its a game or add on you are best to check out

forums.xbox.com/.../27.aspx and if you cant find an answer make a post in that forum so the forum experts can help.

hi max, im using a wireless connection. i keep getting disconnected when a games loads up. it first started happening when i got an update from black ops 2 then other games started doing the same.

ps: ive got a wii u and i have no problems with that.

Hi Matthieu!



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a
new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that the troubleshooting steps listed above didn't fix the issue.



Thank you and have a great day!

Try removing the account from the console, doing a hard restart, hold the power button for 10 seconds while the system is on, and then re-adding the account