Sign in on Xbox one

kamakaniverdeja · Nov 1, 2018

Split from
this thread.
Click to expand...

I followed the tips in removing my account and to resign into it and now i cant even recover it. I go to “add new” and all it does is load and gets to a point where it doesnt even load anymore and i cant do anything at all and its really frustrating that
that was the tip and cant use my xbox at all

:)

Kyle_N · Nov 1, 2018

sign in on xbox one

Are you sure you're using the right email address (Microsoft Account) associated with your original gamertag?

Make sure you're signing in with the correct account. You might be using a different email address. If you don't know the email address, see here: Forgot the email address you use to log in to your Xbox? Learn how to find your Xbox login.

Also, make sure you are choosing to sign-in to an existing account - and not creating a new Microsoft Account.

Your original account should be safe. Removing the account from the console does not delete the account, or any data associated with it.

ShaneHepburn · Nov 1, 2018

sign in on xbox one

Xbox live service status

Hi philroper1

Just to give you updates that everything is up and running again. if you do have any problems feel free get in touch with us.

Many thanks

Shane

XBF Nestor S · Nov 1, 2018

Hey Kama thanks for bringing this issue to us, we split this thread from the original so we can better assist!

We do have a
Service Alert affecting the service but just to make absolutely sure, has the account been signed into on another device? Go ahead and try it and let us know to make sure the problem is on our end!

FreakRoach · Nov 3, 2018

Unfortunately there's an issue with sign services. You may want to setup an alert at Xbox Live Service Status | Xbox Live Service Outage to receive notification
via SMS when the services are back.

Internet Expert

How are you signing into the Xbox? Where does the message appear, and what does it exactly say, word for word?

I've never heard of a sort of error that simply tells the user to "go into your account".

If the account is able to sign in normally, play games, and go online (if it is Gold), then I wouldn't imagine why there would be any problem.

marcantunez

nothing you can do just wait . they will also take this post down because its a bad look for them in community posts.

{Parity}

There is currently an issue with some of the Live services support.xbox.com/.../xbox-live-status

xO Kovu

Now when I tried signing in I put in my pass key and it puts me back to the sign in menu

Dadwhite

Sorry to say that one of the core services that manages logging into xbox live is having issues right not and affect your ability to log in. They are working to resolve it quickly

Sign in on Xbox one