Sign in on Xbox.com not working

Hey there Silver,

Sorry to hear you are running into these issues when trying to update the child accounts settings. In order to manage the Privacy settings on the child account you will need to go through Microsoft.com.

Go ahead and follow the steps on "Change your child's Xbox privacy and Online safety settings"
for more information on updating.

Give this a try and let us know if this has helped.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Clear your browser's cache and cookies. This can often resolve issues with signing in to websites. To do this on Safari, go to Settings > Safari > Clear History and Website Data.

if it doesn't work, try using the mobile network for testing.

I have tried many time, but when I immediately hit Xbox settings it seems to bring me back to the same page "Change your child's Xbox privacy and Online safety settings"

No it hasn’t I’ve done everything you guys are asking me to do and it does not work.

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully



Xbox Forum Moderator

Microsoft Community