Sign in mishaps

Thank you for that information. Let's ensure that what you are experiencing is not related to your device cache. I would recommend that you perform a power cycle. Note that this is different from a regular restart. Kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Please note that this is a public forum, I will be responding you in short period of time and regret for a delay in response. As I am merely a fellow user trying to provide insight and information that may be helpful to others

Regards,

Alvaro

Hi AnonymousGN,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues signing in to your Xbox account. To make sure that I can provide accurate information, please provide the app or the platform where you're trying to sign in. Kindly provide more information about your situation.

Regards,

Alvaro

No problem, sorry for the mishap

No card, gamestop said it is a mishap by xbox and they cannot help!

I've sent you a Forums Private Message. You can check those by clicking here.

Enjoy!