Sign-In Issues on Xbox 360

Hello there,

Thank you for posting here on the Xbox forums. If you haven't already, try unplugging your network modem/router for a few minutes while your console is turned off. It may be the network struggling to make a connection with your Xbox causing this issue.

Aside from that, you can try clearing the cache on your Xbox. Go into your system settings and select storage. Press the Y button over your hard drive and then select Clear system cache. Restart your console afterwards and then try to sign in again.

Hope this helps!

I followed the steps in the page, but the 30 second password I was prompted with didn't work as it said it would. And I am still prompted with the same error code. Are there any other possible ways that I could fix my login?

When I tried to sign in to my xbox 360 with a recently made account, it seemed to acknowledge my email and password, but after entering the password, it ran for a second before going to a pop-up saying there's a problem with my credentials, but I know that
my email and password are correct. The error code I get is 801540A9. Is there any way to fix this?

Hello, my name is Miguel and I'll be able to help you out!

Here's what you can really do and there are two options:

Option #1

1. Go to any Xbox.com page (such as this one) and sign in to your Xbox Live account.
   
2. Find and select My Account, which may be located in the upper-right corner under your gamertag or in the left navigation pane under
   Avatar.
3. Under Safety, select Remove my profile from all Xbox 360 consoles.
   
4. Under VISITED CONSOLES, select Require profile download.
   
5. Return to the Xbox 360 console and
   download your profile.

Option #2

1. Sign in to your Xbox Live account at any
   Xbox.com page, such as this one.
2. Find and select My Account, which may be located in the upper-right corner under your gamertag or in the left navigation pane under
   Avatar.
3. Select Security, family & forums.
4. Select Xbox 360 profile protection.
5. Under "Consoles that do not require your password for sign-in," select
   Require Profile Download (the green button). This will clear your profile from any Xbox 360 consoles where it's currently saved.
   
6. Return to the Xbox 360 console and
   download your profile.

If it does not work, you can reset for a new password, if you don't remember your original password. To reset your password, you can click "Forgot your password?" and verify with your email address to recover and start a new password. Make sure you check
your email to verify and start a new password.

Hope this helps you, let me know and see if it works. Thank you and have a great day!

Hi,

thanks for the quick reply.

My account does have two step verification but i dont know how to do the app code. Could you explain please? I can sign into microsoft perfectly fine.

thanks!

Hey Shadow

Thank you for taking the time to reply to this post.

As you seemed to have found a favorable solution, we will now be locking this thread.

If you have any other questions or concerns, please, feel free to create a new thread and we will cater to you there.

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