Sign In Issue 0x87DD001E

Try performing a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

I had already started your suggested procedure, shut it off and went outside to do some yard work, came back and read your reply and happily plugged it back in and it is working fine. Thanks for the help!

Thank you so much for the help

Try performing a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

Hi,

The error code '0x80072ee7' & '0x87dd001e' appears to be a sign in/connection issue.

Please visit https://account.microsoft.com/devices , under your Xbox listing, you will see a option with related links, Press on 'This is not my home console', then press 'Remove device'.

Once you've done that,

1. Turn off your console, then unplug it for about 10 seconds (this will fully shutdown your xbox)

2. Turn it back on

3. Login with the account you just used to Remove the Xbox

4. Go and add it as 'This is my home xbox'

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I hope this has finally solved your isue

P,

Level 1

I guess everyone else is having the same problem I have. Mine is with Xbox One. I will be in the middle of a game and my Xbox One just shuts down and loses everything from that game. No it’s you can’t sign in that occurs over and over. I guess I’m going
to have to go back to 360 I never had that trouble with it. I’m so tired of not being able to sign in. They sure want you to pay your gold dues every year but the never offer to give you anything when you can’t use it. Typical.