Sign-in is broken

Discus and support Sign-in is broken in XBoX Accessibility to solve the problem; I have set up my desktop with solely a password, however when trying to log-in to external apps (like minecraft) to get access to the game i PAID for... Discussion in 'XBoX Accessibility' started by Bitch_497, Dec 17, 2022.

  1. Bitch_497
    Bitch_497 Guest

    Sign-in is broken


    I have set up my desktop with solely a password, however when trying to log-in to external apps (like minecraft) to get access to the game i PAID for when it was still at mojang (the mojang launcher doesn't work anymore even though i migrated accounts, it just says i can play the demo even though i bought the game) it requires a pin that i never set up, i tried following every step and hack around solution to set up a pin, but it doesn't allow me since it supposedly has a pin, there is no way to reset this pin i never set up. Thanks for not allowing me to access things i have paid for anymore and making the way to sign in to things 20 times more difficult than they were before. (following the reset-pin options requires me to fill in my pin to be able to reset it, it doesn't allow me to use my password or anything else to verify it's me, it just goes back to asking for a pin that i still didn't set up ever)
    below is:
    1) the message i get when going to settings > accounts > sign-in options

    2) screenshot of mojang launcher where i bought the game now it saying i can only play the demo
    3) it redirecting me to the 'microsoft' worse version of the launcher to get it to work
    4) when opening this new launcher it requiring the imaginary never set-up pin to get onto the same account i can still log-in to on the old launcher

    Sign-in is broken [​IMG]

    Sign-in is broken [​IMG]

    Sign-in is broken [​IMG]

    Sign-in is broken [​IMG]

    :)
     
    Bitch_497, Dec 17, 2022
    #1
  2. Kathy A. Win User

    Sign-in is broken

    Hello,

    Thanks for the reply.

    Sorry if I misread the description, should you like to troubleshoot any issues related to your Windows Hello. We recommend for you to update your computer and ensure there is no warning signs or issues with your account associated to your computer. The old launcher will only work on the older version of computer. Should you have a computer that is on Windows 10 and can be updated then it is required for you to install the Minecraft Launcher - Minecraft Launcher - Microsoft Store Apps. However, if you are unable to make upgrade it is better to get your Windows Hello fix first.

    If you are thinking that resetting your computer will be the option, as your Xbox technical advisor that would be great as last option and that would be done if your user profile is corrupted. If you are after your game, please remember to do back up your world/s or game data - Managing Data and Game Storage in Minecraft – Home.

    We know you are looking for a way to get this resolved quickly. As an Xbox advocate, this issue needs to be consulted to the Windows experts of the field. Just update us about your issue.

    Hope you have a great day!

    Regards,

  3. Kathy A. Win User

    Sign-in is broken

    Hello,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you are trying to play Minecraft however you keep on getting the prompt for your Windows Hello PIN. Let us check on this together and sort this out in timely manner.

    Based on your description, you never set up a Windows Hello PIN in to your computer's security option. To ensure that this option (Windows Hello PIN) will be removed on your computer. Please go to your Settings, look for Accounts. Next, find sign-in options and reset your Windows PIN. Reset it first then after, you may use that Windows PIN to remove that option on your verification process.

    You may go back to your Minecraft and try to sign in back to your account.

    Hope that helps! If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. Default_2084 Win User

    Sign-in is broken

    How can i defer this problem to someone that can maybe answer my question then?
  5. Default_2084 Win User

    Sign-in is broken

    If you read my entire post, it says that when i follow those steps to reset my pin it requires me to enter the pin that doesn't exist, so there is no way to reset the pin. It's some kind of bug in the windows install, i've tried reg edits, i've tried external software and i've tried a reinstall of windows while keeping my files and none of those fixed the problem, a full clean install is the only way i know will work, but is a great pain in the **** to do.
  6. Kathy A. Win User

    Sign-in is broken

Thema:

Sign-in is broken

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