"Sign in" button on windows xbox app does nothing

i have this issue and it just randomly started, one day it signed me out on it own and now the sign in button does nothing i can not purchase anything either, i have tried everything you listed above and still nothing. i can still play some games i had shortcuts for games i had pined to my taskbar. it allows me to sign into my account only when accessing the game but not the app itself.

Sign In Button Does Nothing!

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you're having trouble signing in to the Xbox app on your Windows 10 device.

Check your internet connection: Make sure that your device is connected to the internet and that you have a strong and stable connection.

Restart the app: Close the Xbox app and reopen it. This can often resolve minor issues with the app.

Restart your device: Shut down your device and then turn it back on. This can fix any issues that might be causing the app to malfunction.

Update the app: Make sure that you have the latest version of the Xbox app installed. You can check for updates in the Microsoft Store.

Check for updates to Windows: Make sure that your device is running the latest version of Windows 10. You can check for updates in the Settings app.

Reset the app: If the above steps don't work, you can try resetting the Xbox app. To do this, go to the Start menu, search for "Apps & features," and then select the Xbox app. Click "Advanced options," and then click the "Reset" button.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.
Check for updates on Windows Update, update everything including optional/additional updates.
1. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.
2. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
3. Open the Microsoft Store app, library>get updates and update everything.
4. Press the Windows Button then type Services.
Right-click over the Services App from the list of results.
Then select Run as Administrator
Scroll to the bottom and find the following services:
IP Helper
Xbox Live Auth Manager,
Xbox Live Game Save,
Xbox Live Networking Service,
Gaming Services.
Do this with each of the services listed above.
Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic.
If the service isn’t started, click Start to start the services.

Click Apply and OK to save changes.

5. Restart your PC and see if that solves the problem.

I'm Samy an independent advisor and I'll be helping you

How are you?

Could you give us more information about the errors? You can even post some images here, just don't include any personal information.

Hello Serzylol, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps below one by another:

1. Close the app from the recent applications menu.

2. Restart your phone.

3. Clear the app cache. Go to Settings > Apps, select the app, then select Storage > Clear cache.

4. Clear the app storage, then try again. Go to Settings> Apps, select the app, then select Storage > Clear storage.

5. Uninstall and reinstall. Press on the app icon until you get the option to Uninstall. Then reinstall the app from the Play Store.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!