sign in and account issue

Hey there x SoulRemover X,

In this case it's best to check in with the chat or phone teams who may be able to authenticate your account through another means.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Have you removed you account from the Xbox then try singing back in?

also installing games and viewing things like ea access are not working as well

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this JONVANDERZYDE

Please answer the following questions to assist you properly :
Are you receiving an error code or similar when you try to re-add your account?
If yes, which one?
May I know if you tried using a different wifi network to see if that helps?
For example sharing mobile data via wifi hotspot and connect your console in that way

Or, what did you tried so far to fix this?
In that way I can advise you different things or how to proceed

My XBOX One continuously signs me out and I am unable to sign back into my account. When I check the network connection, it states that I am online. I have reset the router and the xbox console multiple times with no affect. I cannot sign in at
all now.

Hello RD_controller,

Thank you for posting on the Xbox Forums from the description you have given us have you tried factory Reset you console

1. Press the Xbox button
   to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console.
7. Keep games and apps

or remove your account and add it back

thanks

Shane