Shut down of the console while are in the middle of the game

LEAF PYROMANIAC · Jul 7, 2018

My xbox is shot down while i playing warframe for some time and when i play another game the xbox dont turn off and i played for example 2 hours gears, later i switch to warframe and its when shut down o another case is when i turn one the xbox i put warframe
maybe after 1 hour of game the xbox shut down. And the xbox is clean and in a area with the correct ventilation.

:)

Miss Ermine · Jul 7, 2018

Disconnect while in the middle of the game

Oh man, I hate that! OK, to start with, please try the steps in this guide: Xbox LIVE Disconnects | Xbox LIVE Slow | Speed up Xbox LIVE. I imagine that'll take
care of it for you.

If it doesn't, though, can you follow the instructions here: START HERE for connection troubleshooting! and share with us the info in bold? Thanks and welcome to
the Forums!

Donn3000 · Jul 7, 2018

Disconnect while in the middle of the game

Its been happening for 2 days now i never had any problem before the new year its weird though i check my table, my phone, my laptop they all have connection and stable i have belkin router

onyxishere · Jul 7, 2018

Is this the whole console or just the game that shuts down? Even though the area may be clear for proper air circulation double check the vents on the console to ensure they're clean. If your console is plugged into a power bar you should plug it directly
to a wall socket.

You can also try a factory reset on the console to see if that helps. There is an option to keep installed games/apps so you won't need to reinstall them.

If none of that works and you continue to see this issue you may need to set up a repair of the console. http://www.xbox.com/support/?xr=footnav

RomkaZzz · Nov 2, 2018

Hi! Did you tried all solutions from here Troubleshoot Xbox One unexpectedly turning off

RomkaZzz

Hi! Did you tried all solutions from here https://support.xbox.com/xbox-one/console/console-turns-off-unexpectedly

onyxishere

Is this the whole console or just the game that shuts down? Even though the area may be clear for proper air circulation double check the vents on the console to ensure they're clean. If your console is plugged into a power bar you should plug it directly
to a wall socket.

You can also try a factory reset on the console to see if that helps. There is an option to keep installed games/apps so you won't need to reinstall them.

If none of that works and you continue to see this issue you may need to set up a repair of the console. http://www.xbox.com/support/?xr=footnav

xBeyond Beliefx

Nevermind, the xbox completely shut itself down while I was in the middle of a game and then when it turned back on, everything seemed to work again. Hopefully the update they are going to release will fix these things....

Mister Mascot

Hey there GRM Merk,

You actually want to post this in the preview program forums since this would be a console repair through that process, here is the link to get you to the right teams.

Xbox One Preview Program Forums

denxpress

Wait a sec. The fix here is that we need to send in the device? How long is the standard warranty, one year?

This is the only game that does a random shut down. Middle of a game, while waiting in lobby, etc. So bizarre.

Shut down of the console while are in the middle of the game