Shows green startup animation then goes to black screen

Hi

The
blank screen support guide will hopefully help with getting this resolved for you.

The text below has been take from the link I posted above that is probably most relevant for you.

Your screen is blank after you install a system update

If you've just installed a system update and you see a blank screen, try the
Xbox One System Update Solution. In step 1, select
I AM EXPERIENCING A STARTUP ISSUE and then BLACK SCREEN in step 2.

Hey Horse Feather!

The
System Update Troubleshooter has steps that can help - from the first page, select "I need to troubleshoot a system update error", then select which Xbox One model you're using (original, S, or X), and then select the "I am experiencing a startup issue"
option.

Give that a shot, and let us know if you see any improvement!

The scenarios described are stuck on green Xbox startup animation, or no green startup animation where my issue is green startup animation transitioning to black screen.

Hi Niteblew,

When you start the Xbox One console after rebooting, you expect to see the green Xbox startup animation screen. During the startup animation, your console runs a full system check on all hardware components, validating the firmware
and the operating system. This is very similar to the way a PC starts. The startup animation screen can take several minutes before transitioning to the next screen. If the system check fails to run the startup animation three times in a row, the console is
flagged by the system as “do not run.” This will block the startup animation from running, and in its place you'll see a black screen.

In order to determine your troubleshooting steps, after pressing the Xbox button you'll need to leave your console on this black screen for at least 10 minutes.
A black screen doesn’t always mean that there’s an error. The system checks described above run in the background and can take several minutes to complete. This may appear to be an error since you'll only see a black screen, but it can be completely normal
except for the absence of the green startup animation screen. If after 10 minutes the screen remains black, you should attempt an offline system update (OSU).

To use the Offline System Update, you'll need:

• A Windows-based PC with an Internet connection and a USB port.
• A USB flash drive with a minimum 6 GB of space formatted as NTFS.

Further instructions on how to complete an OSU and the required files to download can be found

here.

If this also fails, then you would need to get a new console. I hope this helps!

I'm having a similar issue to this, my box boots through the green animation screen, then goes to a black screen, HDMI cables and TV are fine, not sure what is causing the issue.

I'm having the same issue. It shows the green startup screen for a long time and then a black screen with an error code and once I click continue it just goes back to the black screen. Apparently home took too long so start. I've tried a hard reset and nothing
seems to have changed. Has anybody with the same issue found a solution? Please update.