Should I return my Xbox one x for a scratch?

Discus and support Should I return my Xbox one x for a scratch? in XBoX on Consoles to solve the problem; So I finally got enough to spend on an Xbox one x. Pretty excited I come home to unbox the console to find scratches on the console all over. So I... Discussion in 'XBoX on Consoles' started by Nighthawk26284, Mar 31, 2018.

  1. Should I return my Xbox one x for a scratch?


    So I finally got enough to spend on an Xbox one x. Pretty excited I come home to unbox the console to find scratches on the console all over. So I return for an exchange for another one and the same thing happened. My third was ok but the box was beat up
    and I lost later discovered the same thing. Anyways I exchange once again and rinse and repeat. I'm now on my 6th console which overall looks good but has one minor scratch on the front. I took pics and the smudges are from my hands Should I return my Xbox one x for a scratch? :(. You can only see it
    with a bright enough flashlight such as one on your phone. My OCD is flaring up about this. I didn't expect to pay $500 for a scratched console. But I'm sick of returning all these. Are they all like this? Or am I being very picky..? Edit.. it won't let me
    upload the pics.

    :)
     
    Nighthawk26284, Mar 31, 2018
    #1
  2. Should I return my Xbox One X Scorpio edition?

    Hey there SorrowW0lf,

    Can you elaborate a bit further for us? Are you seeing any error messages or error codes when you try to launch games or apps?

    Let's have you try to perform a full
    Factory Reset, but make sure to keep your Games & apps. This will refresh the console fully, but you won't need to reinstall any games or apps. You will need to re-sign into any profiles you had on the console again though.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Mar 31, 2018
    #2
  3. SorrowW0lf
    SorrowW0lf Guest
    Should I return my Xbox One X Scorpio edition?

    Pretty frustrated so far. I've had to reboot my Xbox One X, every day since I purchased it. It will work fine for 8 hrs or so, then when I turn it back on the next day, the apps and games won't launch, or I can't sign in. Seeing reports of people having
    issues. But no word from Microsoft as far as I can tell. Tonight I'm going to try and boot it up without the external hard drive, and then redownload my games, I guess. And yes I've done the whole unplug and reset trick, but still only helps until I shut it
    down. Just want to know if it's fixable through a patch, or do I have to return it? Which would suck, since I traded in my other xbox.
     
    SorrowW0lf, Mar 31, 2018
    #3
  4. Should I return my Xbox one x for a scratch?

    Not a single mark on mine.

    Should not have been any scratches on yours either so something is not quite right there.
     
    Paraffin Alien, Mar 31, 2018
    #4
  5. Smwutches
    Smwutches Guest
    It's definitely not normal and if you've gotten them all from the same store it sounds like they're not being handled properly. Personally, if the console still runs fine, I'd keep it. I'm not staring at the console all day so I won't see it.
     
    Smwutches, Mar 31, 2018
    #5
  6. RealtekDDL
    RealtekDDL Guest
    You should see a shrink for you OCD trol!

    **** everythin under flashlight will show everything scratches. Under UV light will show all dirty smutches ****, under a microscope will show moving animals, OCD perfection troll.
     
    RealtekDDL, Mar 31, 2018
    #6
  7. BrianGunter
    BrianGunter Guest
    I'd take it back for a refund and buy one from a different store. No reason a brand new item should be scratched, unless it's previously been opened.
     
    BrianGunter, Apr 2, 2018
    #7
  8. J.R.G.
    J.R.G. Guest

    Should I return my Xbox one x for a scratch?

    Perhaps he isn't buying brand new. Possibly a GameStop refurbished/used? I've never had a new console scratched out of the box, though the original X Box One (Glossy) seemed to get fine scratches with the gentlest of cleaning.
     
    J.R.G., Nov 1, 2018
    #8
  9. BrianGunter Win User

    Should I return my Xbox one x for a scratch?

    I'd take it back for a refund and buy one from a different store. No reason a brand new item should be scratched, unless it's previously been opened.
  10. RealtekDDL Win User

    Should I return my Xbox one x for a scratch?

    You should see a shrink for you OCD trol!

    **** everythin under flashlight will show everything scratches. Under UV light will show all dirty smutches ****, under a microscope will show moving animals, OCD perfection troll.
  11. Smwutches Win User

    Should I return my Xbox one x for a scratch?

    It's definitely not normal and if you've gotten them all from the same store it sounds like they're not being handled properly. Personally, if the console still runs fine, I'd keep it. I'm not staring at the console all day so I won't see it.
  12. Paraffin Alien Win User

    Should I return my Xbox one x for a scratch?

    Not a single mark on mine.

    Should not have been any scratches on yours either so something is not quite right there.
  13. J.R.G. Win User

    Should I return my Xbox one x for a scratch?

    I'd take it back for a refund and buy one from a different store. No reason a brand new item should be scratched, unless it's previously been opened.
    Perhaps he isn't buying brand new. Possibly a GameStop refurbished/used? I've never had a new console scratched out of the box, though the original X Box One (Glossy) seemed to get fine scratches with the gentlest of cleaning.
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Should I return my Xbox one x for a scratch?

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