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Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Unfortunately, we're just the community, we don't have control over this kind of thing, and neither does Microsoft, as it can't control what other outsourced stores do.

As said by the member above, adding the product to the cart does not make it yours, as other people at this very moment must be trying to buy, so it is necessary that in addition to adding to the cart, you must click on buy to avoid this type of problem.

*Thank you in advance for contacting. You are always welcome to the community.

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I never said just because i added something in cart it's mine. my concern is why can't i access my cart. or add anything (phone, surface, etc..) to cart. and i also don't care about other retailers nor i said anything about them I'm talking about Microsoft.com and as you said there is 1000's of people trying to buy at same time; how am i suppose to try to get my order placed unless i keep on clicking/refreshing my cart, when it seems like by me refreshing my cart 1000's of time my account is now locked.

You have to remember it's not just all bots and ms can't control what other retailers do

When ms or other retailers sell consoles you ate talking about 100-1000 consoles online so having a console in the cart doesn't reserve yiur console.

It's not till you hit purchase

You are competing against 10000s of other users

I personally didn't have to wait as I got my series x at launch

What can help your chances

All access

Since scalpers don't like contract nor do they like less profit

I never said just because i added something in cart it's mine. my concern is why can't i access my cart. or add anything (phone, surface, etc..) to cart. and i also don't care about other retailers nor i said anything about them I'm talking about Microsoft.com and as you said there is 1000's of people trying to buy at same time; how am i suppose to try to get my order placed unless i keep on clicking/refreshing my cart, when it seems like by me refreshing my cart 1000's of time my account is now locked.