Shipping Labels For Repair Orders Failing To Show Up

Hello
My name is Ezequiel. I'm an Independent Consultant and I'm happy to help you today. I am very sorry for your problem, but I believe you need to contact Xbox support to be able to print the shipment, if you have already entered your order it is easier. I'm sending you the link where you get all kinds of information you need to send your product to support, you can also click on the option in green on the right hand side written contact us so you can contact Microsoft support.

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I didn't get a shipping label to return my Kinect for repair ,I got a order receipt but on label for FedEx

I agree wholeheartedly, I have always thought that an item should NEVER show up as shipped until the first time the label has been scanned (which means it has been picked up by the carrier.) Unfortunately, this is not just an Xbox problem, though, because
sites like eBay, etc. all immediately generate a "your order has shipped" message as soon as the label is printed (i.e. the tracking number has been generated.) Sadly, that means for an indeterminate amount of time, the tracking number will show no information
(or in some cases will say "shipping information received" or something like that.)

Another problem is, when MS generates the shipping label, it goes for an extended time with no tracking info because I don't believe UPS actually scans it until it enters the United States (any time I've had mine shipped, Mexico never shows up on the tracking,
just "McAllen, TX" which is the closest US location.) So, after the label is printed, it has to be put on a truck and shipped across the border before UPS picks it up in McAllen, basically.

I had this exact issue when I had my 360 repaired, it appears there is only one time or so per week that packages are picked up - they are designated as "shipped" by the repair facility, but they haven't yet been picked up by the carrier.

I have placed an order for repair, and have paid for expedited shipping TWICE, and NOT ONCE has a shipping label been available to print. There is no information on where to send my console for repair, just a nice note in my Service Box that my order is
"In Process". Have spent many hours with the online support staff trying to get a shipping label, to no avail. Amazing to think that Microsoft has turned into a garden-variety internet scammer.

Hey guys, just for future reference, when you place a repair/replacement order on your account, it can take up to 24 hours for you to received the first email notification with the order information and then on the second email, you'll be receiving the
shipping label.