Shipping Label

Hi Diamond!

Thanks for your post, if there have been issues receiving a shipping label, please go ahead and check out our

Devices page and there should be an option to view the label after signing in. If not please do
Contact Support again because there could be an issue with the email the label was sent to (i.e. mis-typed or incorrect email documented by agent).

I hope this information helps! Thanks again.

so there is nothing in my device support site. When i click on the get your shiipng label tab nothing is there. And when i go to device support i wait for hours and no one connects with me on chat or call back. Call back comes up error has occured and
than i am dumped out of,the site. So i guess i want to know when will i get the second email with the shipping label?

Sorry to hear that.

I'm not familiar with shipping, but my first thought is to ask if you have checked your junk mail folder, it could have gotten filed in there

Hey there,

If the shipping label wasn't received via email the best thing to do is contact live Support.

As provided above the best way to reach Live Support would be here: https://support.xbox.com/en-US/contact-us#0

It's going to ask if you want help from the virtual agent select no thanks, pick the category(Games)
and just pick a contact method (request a call from support or Chat is faster).

I have tried this but it keeps saying “ there is no chat available for this “ and it gives me no option to put my phone number in