Shipping during quarantine

With the recent/current global events, delays are across the board. This is most likely the case with your recent order.

If you should like to inquire on your recent order, you may contact support here:

https://beta.support.xbox.com/contact-us

To add to the above comment, when checking your bank account make sure to look for the Microsoft charge. If it is there, I would reach out to the Microsoft Support using the Virtual Agent and type "talk to a person". It will give you the option to speak
to customer service or request a call back.

It's most likely due to the pandemic.

Check you bank account and the associated email used to purchase the headset, to see if any other issue was cause.

If not, it's due to the current issues going on.

the problem is that with the quarantine increase the number of players on the server and that causes the service to saturate and fail, this problem will most likely continue during the quarantine.

During this quarantine it might take a little longer