sherlock season 3 episode 1 no play button!

it might be possible that this isn't released on xbox yet. i have done some searching to try and find an exact timetable of when the three episodes will be released, but haven't found anything yet.

so, as it stands, i purchased the season pass and while episode 1 is listed in the series, there is no play button. i can watch the teaser video but that's it. i've refreshed my purchase history multiple times, but no luck.

:)

 

'Update' Sherlock Season 3 Episode 1: The Empty Hearse

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1 'The Empty Hearse' Online Full Episode Premiere.

http://letterboxd.com/jomblobangret/list/putlocker-sherlock-season-3-episode-1-online/

Sherlock Season 3 Episode 1

Episode Name: The Empty Hearse

Air date: 1/1/2014

Release date: 25 July 2010 (USA)

Genre: Drama, Crime, Mystery

Watch Video Full Episode Here: goo.gl/3xMxFb

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Sherlock Series 3 "The Empty Hearse" is not available Xbox 360 (I have the season pass)

I can't watch "The Empty Hearse" from Sherlock Series 3 on my Xbox 360.

I CAN watch the episode on my web browser at video.xbox.com

I called Xbox support and they weren't able to fix the issue.

When I go to my purchase history that episode does not show up (3 other interview with the creators episodes that are included with the season pass shows up.)

I've tried refreshing the purchase history.

When I do a search for Sherlock, I can select the series.

The series has 3 seasons. I purchased season 3. When I select season 3 I have two buttons next to the box art: One that says "You have already purchased this" and the other says "Seeall episodes"

Nothing happens if I press "Already Purchased"

If I click "See all Episodes": I see all 4 episodes including "The Empty Hearse"

When I select "The Empty Hearse" I see the box art and an episode Description.

When I select one of the other episodes I see the box art, the description, and 2 buttons that say: Play, and Download

If I select an episode from season 2 (Which I do not own.) I see: a purchase button with prices HD and SD.

When I have "The Empty Hearse" selected I have none of those buttons.

I can't watch it and I can't purchase it.

Here's what I've tried.

Cleared system cache.

Deleted "Xbox Music an Video" app data.

Deleted the "Content Cache", Rights Database, and Marketplace data.

Deleted and recovered my Profile (Just the profile not "all items")

Xbox support refunded the purchase so I could repurchase the season but the Xbox 360 and video.xbox.com still think I own it.

 

Hey there,

Welcome to the forums

.

Have you tried clearing system cache by following these instructions bellow

support.xbox.com/.../clear-system-cache

.

Then try again with the video

Please post back your results

Regards,

 

We're aware of the problem, and are working to remove the invalid episode. However, the correct episode is currently published as episode 2 and does allow you to play it back.