Sherlock holmes chapter one bug! (Xbox series s)

According to the website, Sherlock Holmes Chapter One is only playable on the Xbox Series X|S consoles. You were looking at the bundle which gives you all the games for one price, so it shows that they will play on the Xbox One & the Series X|S because the older games do work on the Xbox One.

You should have looked at this link instead which shows it's only available on the Xbox Series X|S https://www.xbox.com/en-GB/games/store/sherlock-holmes-chapter-one/9P7WX4XL1PWT/0010

According to the page for "Sherlock Holmes Chapter One Deluxe Edition Pre-order":

https://www.xbox.com/en-gb/games/st...ter-One-Deluxe-Edition-Pre-order/9NX9KNX36D7H

That game is listed as for both the Xbox One and the Series X/S. Basically, you order it and then the system employs what is called "Smart Delivery" to determine which console you have and download that version accordingly. So you would play the XBox One version on your current console and then, as mentioned by the IA, if you bought a Series X or S and installed the game, it would install the "Optimised for Series X/S" version on that console

A little more info for you about the game. Sherlock Holmes Chapter 1 will be released soon on the Xbox One sometime in the next year.

https://www.trueachievements.com/n48047/sherlock-holmes-chapter-1-xbox-one

Hello HypaHypa, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you I did a search on the internet and I found a publication that talks about this error in chapter 1 of Sherlock Holmes, where it mentions some steps to solve this problem and I thought it was good information, What you should take into account and try to see if it works for you:

The general reason for this error is an issue that occurs when the game file is damaged or corrupted. Of course, we may not be alone with this problem. Possible reasons why Sherlock Holmes chapter one won't open are:

Framework may not be installed.

The drivers may be out of date.

It may be a security problem.

The Windows operating system may be out of date.

There may be a network connection problem.

There may be errors or corruption in Windows files.

1-) Check game frameworks

Lack of gaming frameworks on your computer can create various errors in the game. Therefore, your computer must have DirectX, .NET Framework, VCRedist applications.

Click to download current .NET Framework: https://www.hatauzmani.com/link/FrMW

Click to download the current VCRedist. (x64): https://www.hatauzmani.com/link/VcR64

Click to download updated VCRedist. (x86): https://www.hatauzmani.com/link/VcR86

Click to download current DirectX: https://www.hatauzmani.com/link/DXStp

After performing the update, you can restart your computer and run the game and check if the issue still occurs.

2-) Update the graphics card driver

In this type of continuity problems, we may encounter an update error on the graphics card. To do this we will need to update the graphics card. If you're ready, let's get started.

For users with Nvidia graphics card;

First of all, the company Geforce Nvidia Experience We need to download and install the program: https://www.nvidia.com/tr-tr/geforce/geforce-experience/

After the download and installation process, we open our program and open the Drivers menu above.

Download our update above.

After our download is completed, let's perform the installation process by clicking on the quick install button.

Restart your computer after this process finishes.

For users with AMD graphics card;

Published by AMD Software company AMD Radeon We need to download and install the program: https://www.amd.com/en/support

After the download and installation process, we open our program and click on the Check for updates button under the drivers and software menu on the right, and check if our video card is updated.

You can restart your computer by performing the update.

After updating our graphics driver and restarting our computer, we can try to open Sherlock Holmes Chapter One.

3-) Deactivate the antivirus program

Disable any antivirus programs you use or remove them completely from your computer. If you are using Windows Defender, disable it. For this;

Type “virus and threat protection” on the search home screen and open it.

Then click "Manage Settings."

Change Real-time Protection to "Off".

After this, let's disable other ransomware protections.

Open the search home screen.

Open the search screen by typing Windows Security Settings.

Click on the Virus & Threat Protection option on the screen that opens.

Click on the Ransomware Protection option from the menu.

Disable Controlled access to folders on the screen that opens.

After performing this operation, we will need to add the Sherlock Holmes Chapter One game files as an exception.

Type “virus and threat protection” on the search home screen and open it.

Virus and threat protection settings, select Manage settings and then under Exclusions Exclude select add or remove.

Select Add an exclusion and then select the Sherlock Holmes Chapter One game folder saved on your drive.

4-) Open game from local file

Some players say they solved the problem by running the game over the local file. You can solve the problem by performing this operation.

Access the Sherlock Holmes Chapter One game file directory.

Run the game launcher in the opened window.

5-) Fix Windows errors

Windows files are damaged or corrupted which may lead to various errors. To do this, we will share two blocks of code with you and try to scan and repair damaged or corrupted files.

Do an SFC scan

Damaged or corrupted files that occur in Windows files can generate many error codes. To do this, we will show you some ways to solve the problem.

Type "cmd" on the start search screen and run it as administrator.

Type "sfc /scannow" in the command prompt that opens and press enter.

After this process, the corrupt or damaged files will be analyzed and corrections will be made. Do not turn off or restart your computer until the process is complete. After this process, let's make another suggestion.

Do a DISM scan

Type "cmd" on the start search screen and run it as administrator.

Type the following commands on the Command Prompt screen that opens and press Enter.

Dism /Online /Image Cleaning /CheckHealth

Dism /Online /Image-Cleaning /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

After the process completes successfully, you can restart your computer and check if the issue still occurs.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Information source (Credits): https://www.hatauzmani.com/es/como-...ue-el-capitulo-uno-de-sherlock-holmes-no-abre

Best regards,
Oskayra.

I have an Xbox One X console but, when I go to the Microsoft store to purchase Sherlock Holmes Chapter One, it says "Not playable on this device". I don't understand.