shadow jago is not playable how come??

Hi,

There are several reasons as to why you're encountering issues with accessing the Shadow Jago in-game content. One factor is due to the content not properly installed. Before we proceed with the troubleshooting solutions, we'll need to gather the following
details:

• Are you using an Xbox One console or a Windows 10 computer?
• Is this the only content you're having issues with?
• Where did you purchase the game?

If you're using Windows 10, we suggest running the Windows apps troubleshooter provided on this

link. This can help resolve issues with digital contents downloaded from the Windows Store.

We'll be waiting for your response. We'd be glad to provide you additional assistance.

Shadow Jago is NOT playable unless you purchased the limited edition Xbox Live 12 mo subscription during the Xbox One launch. The reward for beating Shadow Jago is unlocking his stage the "Shadow Tiger Lair" and the knowledge of a job well done. That's it.
Shadow Jago is expected to be a playable character for Season 2 (although that has not been confirmed at this time). Hope that helps.

Dante shadow jago alway was a playable charcter you just had to beat the arcade doing sertion things and a right amount time you would face shadow jago but unlike the new one on orignial if you died 3 to 5 times shadow jago will not unlock. So where ever
you are getting your info your source is wroooonnnngggg because Ive played the super nes killer instinct watched my three oldest brothers take turn I can't remember how many times that's hard it was to unlock shadow jago but when they did it was *** epic and
shadow jago looked freakin sick unlike the way they made shadow jago look and move on the xbox one

Except that until they did the major release of the character, with achievements, as a DLC, the Shadow Jago character was playable very much like Jago; it was pretty much just a skin (in fact it may have only been a skin).

I hope when they update playable Shadow Jago that he has a different Ultra. I hope it has an ending with like 10 fireballs in a stream. That would be sweet.