Severe freezing for my Xbox one

Discus and support Severe freezing for my Xbox one in XBoX on Consoles to solve the problem; I have had an Xbox one since August 2014 and started having issues in January when it would freeze a lot. So I sent it in promised that my Xbox would... Discussion in 'XBoX on Consoles' started by FPSHaji, Nov 16, 2015.

  1. FPSHaji
    FPSHaji Guest

    Severe freezing for my Xbox one


    I have had an Xbox one since August 2014 and started having issues in January when it would freeze a lot. So I sent it in promised that my Xbox would be fixed but I then got my same console back with a letter saying that nothing was wrong with my Xbox and
    so they sent it back to me. So time went on and i didn't get a chance to play my Xbox until a few months ago. I was excited when halo 5 came out. This game was basically unplayable for me when I tried to do multiplayer. I could not finish a match without the
    game freezing and even the campaign freezes. This infuriated me so i talked with support and they did not give me any solution. Well it seems that it wasn't the game but my Xbox as a whole. The same issue came back up and now all my games are freezing all
    the time to the point they are almost unplayable. I have talked with support a lot and they all give me steps that do not seem to work. I need my xbox fixed but I feel that I should not have to pay a service fee because I sent it in for this exact same issue
    and got no solution. For 400 dollars this is an issue that should not be there. If I send in my Xbox they should at least attempt to fix it or understand that they can't send the same console back after I gave them specific details on what was going on. Paying
    115 dollars is outrageous for something I tried to get fixed 9 months ago. I want to be able to play my Xbox again after a long hiatus without it and now the same issue is coming back up. Sorry for the long post I just need this out somewhere. i know I may
    be going overboard but this frustrates me not being able to play my Xbox without it freezing every 5-10 minutes.

    :)
     
    FPSHaji, Nov 16, 2015
    #1
  2. MajorAwful
    MajorAwful Guest
    how many xbox 360 consoles did you go thru the past gen

    Seven consoles, two white consoles with dodgy open tray errors, two black elites one with random freezing and lock ups the other had no issues. A secondhand modern warfare 2 console no issues still works to this day, a glossy black slim and lastly my current
    one a halo reach slim.
     
    MajorAwful, Nov 16, 2015
    #2
  3. Lip Sync Issues when playing blu-ray on Xbox One.

    Having severe issues with freezing issues. If left paused for a while or after watching for several minutes it freezes picture. Will not play or pause or allow any you to do anything. Please fix soon. Happened after update. Worked fine before that.
     
    Tiarna Guinness, Nov 16, 2015
    #3
  4. HaggisHelper
    HaggisHelper Guest

    Severe freezing for my Xbox one

    You waited several months after receiving your console to even turn it on and see if the issue was resolved? It sounds like your warranty has expired and you are unable to return it again. Xbox is not going to do you a favor if you are out of warranty, they
    will allow you to send the box in for service if it is under warranty and you have done troubleshooting. If you send the same box in several times they will typically swap it out for a new one.

    My 360 would freeze when streaming music from a network share whenever you changed songs while in the menu. I sent the console in three times, each time I would test the Xbox after a month turn around replicating the same issue. It later was fixed when they
    released an update to the user experience. This was several years ago but they did just release another update to the experience today which has reported bugs.

    If you want to try and troubleshoot it yourself you could try and find a buddy to swap hard drives with, this should at least point to a console issue, or a hard drive (possible profile) issue. Factory resetting the Xbox is an option if they haven't already
    told you to do it. You could use the current box as a trade in for another one to keep costs low.
     
    HaggisHelper, Nov 16, 2015
    #4
  5. HaggisHelper Win User

    Severe freezing for my Xbox one

    You waited several months after receiving your console to even turn it on and see if the issue was resolved? It sounds like your warranty has expired and you are unable to return it again. Xbox is not going to do you a favor if you are out of warranty, they
    will allow you to send the box in for service if it is under warranty and you have done troubleshooting. If you send the same box in several times they will typically swap it out for a new one.

    My 360 would freeze when streaming music from a network share whenever you changed songs while in the menu. I sent the console in three times, each time I would test the Xbox after a month turn around replicating the same issue. It later was fixed when they
    released an update to the user experience. This was several years ago but they did just release another update to the experience today which has reported bugs.

    If you want to try and troubleshoot it yourself you could try and find a buddy to swap hard drives with, this should at least point to a console issue, or a hard drive (possible profile) issue. Factory resetting the Xbox is an option if they haven't already
    told you to do it. You could use the current box as a trade in for another one to keep costs low.
  6. Biometric Win User

    Game freezing issue?

    I had the same issue as well guys... I just cleared my system cache from previously downloaded game updates and moved my console several feet from where the issue was occurring.

    XBOX Screen Freeze Solution
  7. CollateralKhaos Win User

    When will this game be patched or fixed

    Me and several other I play with have been having the the issue of it freezing. My console doesn't freeze on any other games.
  8. XBF Leo G Win User

    FIFA 19 - X Box One - Crashes on start up

    Hello sj77,

    Thank you for keeping us updated. Have you utilized the Xbox support article entitled, "My Xbox One game won't start or freezes during gameplay"
    to resolve this issue? The article contains several different troubleshooting steps for this scenario. Be sure to let us know the results!
  9. dup96f76a5c-ca90-401 Win User

    Halo Master Chief Collection not working

    I've been having the same issue. On Xbox One X it gets stuck/freezes on loading. After several attempts I left it on the frozen loading screen.. after 10 mins it loads in correctly.
    May I ask how you stayed on the frozen loading screen? Ten seconds after freezing on my Xbox One X the game just quits out. I cant stay on the frozen screen for long.
Thema:

Severe freezing for my Xbox one

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