Several issues

Discus and support Several issues in XBoX on Consoles to solve the problem; 1. Xbox one will not recognize controllers. Have to turn on and off xbox a couple time to get it to work. 2. Kinect mic does not work. I have went... Discussion in 'XBoX on Consoles' started by EyeRollsDefendr, Dec 23, 2016.

  1. Several issues


    1. Xbox one will not recognize controllers. Have to turn on and off xbox a couple time to get it to work.

    2. Kinect mic does not work. I have went into the settings a re did them and even had a tech savvy friend do it as well and did not work.

    3. Disc player will not always read games or movies

    4. Will not always read what is plugged into the back of it. I.E. TV cable

    5. Today it would not even come on until I had to power it off and on a couple times. The powerlight was on but no picture.

    Everything is up to date. We have had minor problems since we got it few years ago, but havecompounded greatly since then.

    :)
     
    EyeRollsDefendr, Dec 23, 2016
    #1
  2. Johny Tripod
    Johny Tripod Guest
    Several Audio related issues

    I am having some pretty strange audio issues with my XO. My setup is as follows:

    1) Cable Box (Cisco brand and TWC as the provider) plugged in via HDMI to XO

    2) XO via HDMI to TV using supplied HDMI cable (2009 Sony model KDL-52XBR9)

    3) TV optical out to DVR/5.1 Surround Combo Box (2009 SonyBDV-E300)

    This is the same setup that I used with my 360, except for the Cable Box connecting directly to the TV via HDMI

    I was unable to set the audio option to anything other than stereo with the TV setting to auto. When I switched to manual, I was able to select from: Stereo, 5.1 uncompressed, 7.1 uncompressed, and DTS audio. Stereo results in stereo sound (as expected).
    DTS setting results in no audio outputs whatsoever, and 5.1 SOMETIMES produces full surround sound. In many cases I receive all audio channels, except there is NO speech or dialog output from the XO. If I shut off the surround sound, I still do not receive
    speech or dialog.

    This has happened with streaming content from Netflix and Vudu, DVD and Blu-Ray content played from the XO, and when watching cable tv content. The only pattern that I can discern is that when the audio acts up when playing cable TV are programs that are
    transmitting in surround sound. I know that the XO is negotiating (or should be negotiating) a stereo signal from the cable box. I have tried checking the beta surround sound option located in the troubleshooting section under the TV and OneGuide Settings
    menu with no change in behavior. The only way to get working audio is to uncheck the surround beta option and go to stereo sound.

    I have not yet tried connecting the digital audio cable directly between the XO and the surround sound receiver as I understand that it currently outputs stereo ONLY. I've been through every iteration of settings within the TV and the surround sound and
    that hasn't improved the situation either. The other item that I want to add is that it seems the audio when playing Forza 5 is odd, but I am not sure if that is expected behavior or not. The dialog during loading screens is barely audible when the audio
    is at an acceptable level while in a race. Also, the exhaust and engine sounds from my vehicle seem lower than surrounding cars and the sounds of collisions is VERY loud in comparison to any other audio.

    Sorry in advance for the length of description.
     
    Johny Tripod, Dec 23, 2016
    #2
  3. pulsarboy360
    pulsarboy360 Guest
    ISSUES, several of them --

    Regarding your first point 4, if you set your console as your 'home console' then in the event of storm etc then you should still be able to play downloaded games. See below.

    support.xbox.com/.../my-home-xbox

    I was having in similar discussion last week as I moved house and had no internet for a few days. I couldn't get the blu-ray player to work offline either, but apparently it is possible by changing some settings. I didn't end up looking to deeply into it
    as I was only offline for a few days. What is worrying for me is I earned some achievements offline and I've been back online since Monday and they still haven't popped yet.
     
    pulsarboy360, Dec 23, 2016
    #3
  4. Several issues

    Hey there EyeRollsDefendr -

    Unfortunately you'll want to consider reaching out to the
    Online Service Center
    to explore having your console repaired or replaced. I know it's not ideal, but from the issues you're describing, that is not normal behavior for an Xbox One.

    Keep us posted!
     
    Miss Ghidorah, Dec 24, 2016
    #4
  5. Miss Ghidorah Win User

    Several issues

    Hey there EyeRollsDefendr -

    Unfortunately you'll want to consider reaching out to the
    Online Service Center
    to explore having your console repaired or replaced. I know it's not ideal, but from the issues you're describing, that is not normal behavior for an Xbox One.

    Keep us posted!
  6. Mister Cizl Win User

    severe connection issues

    Hey purpleblurr2010! Have you tried any troubleshooting steps so far? Check out the Casual Games FAQ for some basic troubleshooting steps and Error
    Codes & How to Fix Your Game
    for some additional steps. If you could, please provide the following information as well:

    • Region:
    • Device:
    • Mobile (Y/N):
    • Operating System:
    • Wired or wireless connection:
    Additionally if you could please upload a DXDiag file to a file hosting service like OneDrive, that will greatly help us in sorting out what may be going on. Steps can be found here (Note:
    one DXDiag is run, you will get the file by selecting "Save All Information"). Thanks!
  7. H0RC Win User

    Sever Connection issue

    Direct connection not available, my ethernet handoff is not located close enough to the xbox. Speedtest still showed me at 28mps download. I gave up last night and this morning it worked fine. No addidtional changes made. This is not the first time it has
    happened, but it is the longest it happened. based on other requests on here i can tell i am not the only one with this exact issue. I was not lagging out before, i received the ICMP error every time. Understanding the actual root cause would make everyone
    on here sleep better and maybe i could be prepared for next time.
  8. pulsarboy360 Win User

    ISSUES, several of them --

    Regarding your first point 4, if you set your console as your 'home console' then in the event of storm etc then you should still be able to play downloaded games. See below.

    support.xbox.com/.../my-home-xbox

    I was having in similar discussion last week as I moved house and had no internet for a few days. I couldn't get the blu-ray player to work offline either, but apparently it is possible by changing some settings. I didn't end up looking to deeply into it
    as I was only offline for a few days. What is worrying for me is I earned some achievements offline and I've been back online since Monday and they still haven't popped yet.
  9. pulsarboy360 Win User

    ISSUES, several of them --

    Completely in agreement with point 2.
Thema:

Several issues

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