Several factory restores after accessory purchases

I meant without blocking the Kinect in the second to last line but it will not let me edit it.

So here is the newest update. I tested the theory that the Kinect signal is interfering with the remote signal. I did this by sitting on my couch where I typically sit and held a piece of paper so that it blocks direct line of sight between the kinect and
the remote's IR sensor but not blocking the remote's line of sight from the console. The remote works perfectly in that situation. I am no microsoft engineer but that all but proves to me that somehow the Kinect IR blaster's signal is somehow interfering with
the remotes IR signal. I do not know the specifics of these two devices to know how that happens but it is happening. I also tried moving the Kinect below my tv instead of above and the remote still does not work with blocking the Kinect signal somehow. I
am left to hope that the update that I was told about corrects this issue so that I can use my remote the way it is designed to work.

So, here is an update. After paying the $15 to send me a replacement without sending mine in first and then replacing it, I installed the new console and still have the same issue. I called support yet again and was asked why I was told to replace the console
because there is an update coming out in about a month to address IR blaster issues with the new remote. Did more troubleshooting and then was told I could send in my Kinect to see if it is bad but then my console is essentially a paperweight until I get the
Kinect back. When I inquired about the charge to ship me a console I was told it was noted on my account but apparently I have no recourse for the mistakes made by tech support. I asked what I do in a month and the update does not fix the problem and I am
outside the return window for the Remote? I was told at least I have a remote to control the xbox, just not the volume and mute functions unless I sit 6 inches in front of my console.

I am simply posting this update to warn people to carefully consider paying Microsoft any money to ship a new console unless it is critical to do so because if the problem is not resolved, it is wasted money. I do realize this is a new console and there
will be bugs but in my opinion, the customers that spent 500 on a console and several hundred on games and accessories should not have to pay Microsoft to then fix the bugs in those consoles and accessories. I will update this discussion again in a month or
so when the Kinect update comes out.

Good luck with the new console when you get it

Have you done a reboot where you press console button until it goes off unplug from mains 30 seconds then power up, will see if I can find info on remote