Setup update

Hi

If you have still not been able to get the console to update then I would next suggest you try completing the update offline, Please see the

Xbox One offline update webpage for details on how to complete the update this way.

Is this the initial setup update? Initial setup needs to be done online.

And the factory reset did not fix it either. I've lost everything and gained nothing.

Hello gunslinger3223!

Thanks for reaching out to Xbox forums support.

I'm sorry to hear about the console update issues that you're experiencing.

We apologize for the inconvenience and frustration this has caused but rest assured we are here to help. We would like to troubleshoot the console itself a bit more in an effort to clear this up we suggest a full reset of the console from the Troubleshoot
screen by using these steps :

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
3. Wait 30 seconds, and then plug the power cord back in.
4. Press and hold the BIND button (located on the left side of the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
   
5. Continue holding the BIND and
   EJECT buttons for 10-15 seconds.
   
6. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and
   EJECT buttons after the second power-up tone.

Once the troubleshooting screen comes up select reset console and then select reset and remove everything. Give it a shot and let us know how it goes.

Also, I'll provide you with a helpful troubleshooting link for issues with System updates:

I need help with system updates on my Xbox One

I hope this helps!

Thanks again for being the best part of our Xbox team!

Felix

Xbox forums support

As a the purchase of a new xbox, generally there are not alternatives to onstalling and setting up your xbox. Its best to wait it out and avoid being redirected to input codes.