Settings messed up and games not loading

When I try to play games on my xbox one sometimes it doesn't load at all and just sends me back to the home screen and sometimes the screen just turns black. also the sound is not working I looked in settings and it says the digital sound options are all
off and if I try to turn them on a loading circle appears in the middle of the screen and will not go away and I can not move my cursor but I can back out of the settings. whenever this happens it logs me out of my account and my account no longer shows up
in the sign up list.

:)

 

Content settings messed up

Okay, my parents promoted my account to adult do I wouldn't bug them to download M demos. But when I tried downloading any Mature demo It still would not let me. It kept saying "user does not have permission to download this". What is going on? I'm basically
on the adult settings. I even saw my parents do it. How do I fix this?

 

Content settings messed up

If you are under the age of 18, there will still be a restriction on some demos or trailers, regardless of the parental settings. Those restrictions will be lifted when your account is promoted to an adult account, when you turn 18.

 

Hi Fallen5phinx,

I have had the similar problem you are experiencing. Sometimes when I try to save my setting or else, that loading circle appears in the middle of the screen and will not go away--unless I restart my Xbox One. I don't know why Xbox One always has this kind
of problem which I didn't experience in Xbox360. For example, I was editing my gamerpic a moment ago, and when I tried to save it, that loading circle stuck right there. I think you can also try "power cycle," that might help also. I hope I have helped you
a bit!

Regards,