Setting up our account on a pre-owned Xbox One w/Madden bundle

AnnulledArt8045 · Jan 27, 2018

Hi, we just bought a pre-owned Xbox One w/Madden 18 bundle. When we turned on the console the previous owner's profile icon/screen name displays in the upper left side. We were able to successfully set up a new account using our Microsoft credentials;
however, when we returned to the console home screen and changed the settings to our newly created profile, we no longer had access to Madden 18. In order to play the game, we changed the console settings back to the original owner's profile. Then, once
we were playing Madden, we were able to somehow access the in-game settings and switch profiles to our account without any issue. But, the overall Xbox console is still showing the previous owner's profile.

I hope this makes sense. We need some help as to how to delete the previous owner's account info but still have access to Madden. Any help/feedback is most appreciated.

Thank you.

:)

TheScarzEffect · Jan 27, 2018

Pre owned xbox one titanfall bundle

Hey people,

Say if I was to buy a pre owned xbox one that was part of the titanfall bundle, will I be able to play titanfall on my own account?

StraightGooniin · Jan 27, 2018

XBL 1 Month Trial - New Account, Pre-owned console

I was gifted my fathers pre-owned Xbox One, as he upgraded to the Xbox One X.

This is my first Xbox, so I created a new account, but from my understanding, due to the console being pre-owned, I do not get the offer of a 1 month free trail of XBL Gold. I am curious if I am eligible with my new account, on a pre-owned console.

Thank you in advance!

steeledwand7664 · Jan 27, 2018

Digital content like that goes with the accounts so if you delete the previous owners profile from the xbox then you will lose access to the game and if the previous owner has access to that account and downloads it to a different xbox one and makes the
new xbox one their home console then you would loose access to the game also. which if you currently do not have access to the game without the original profile being signed in then your console is not set as the home console.

so basically since its a digitally purchased game that the license for the game goes with the profile that purchased it then you would need to purchase the game on your profile to have access to it at all times.

steeledwand7664

Digital content like that goes with the accounts so if you delete the previous owners profile from the xbox then you will lose access to the game and if the previous owner has access to that account and downloads it to a different xbox one and makes the
new xbox one their home console then you would loose access to the game also. which if you currently do not have access to the game without the original profile being signed in then your console is not set as the home console.

so basically since its a digitally purchased game that the license for the game goes with the profile that purchased it then you would need to purchase the game on your profile to have access to it at all times.

Defy Lightning

You picked a great time to get the Xbox One. Like Eggnogga said, they're still doing the promotion where you can get an Xbox package of your choice(Kinectless Xbox, Xbox w/ Kinect, Xbox w/ Kinect Forza and the Kinectless Madden 15 bundle) as well as a free
game(get dat Destiny) The first 2 options are really not relevant cuz even if you don't want a Kinect, you can still get Madden 15 for free basically and if you do want Kinect, go with the Forza bundle. I would say get the Kinect because like others have said,
navigation is so much better with it. Plus it's super fun to tell your Xbox to do this and that. Hurry up though because that promotion ends tomorrow.

Onyx Is Here

Hey mbal70. As was already mentioned, Xbox does not sell their bundles with pre installed games. All bundles would come with a code that you can link the game to your account with. If you purchased a bundle from a store with a pre installed game that
means the store has sold you a previously owned console. Someone else will have used that code on their account and left the game on the console when they returned it.

bigJOINTsJAHmAI

Thepacks did not download with the pre-order of the game.

While logged in to your profile on the Xbox website.

Search for the pre-order bundle of METAL GEAR SURVIVE.

Make sure that it says "You own this product".

Click "Install to Xbox one"

Depending on your Xbox one settings it will download right away or the next time you turn on your Xbox.

Hope this helps anyone that had the same issue that i had.

AvoidedOhio47

why xbox bundle with madden has same price with xbox only bundle? Why it can be... the same price with one of both has more value

Setting up our account on a pre-owned Xbox One w/Madden bundle