Setting up live account

MCEdwards95 · Jul 5, 2014

I have attempted multiple times to set up a xbox live account on my new xbox 360 and getting nowhere. If I chose the option to download a profile, it tells me the password is incorrect. If I chose to set up a new account it tells me the email account is
already assigned to another xbox. I know it's not the wrong password because I was able to sign into this forum with the account as well as sign into email for this account with the password that I entered.

THIS IS BEYOND FRUSTRATING AND A MAJOR IRRITANT that I have spent hours trying to get something set up.

:)

WPAK · Jul 5, 2014

setting up live accounts

Hi there,

it depends on the game if it will allow online multiplayer for multiple users on the same console at the same time. Some games have the option to do, other games only have the option for one player to do online multiplayer games at a time.

Be aware that each account will require an xbox live gold subscription to be able to do online multiplayer games.

TuttleDB1 · Jul 5, 2014

setting up live accounts

I have xbox360 and want to set up live accounts for my kids. I need to know -- if I set up live accounts for them, can they both sign in and play online at the same time?

Thanks for any help!

DigitalAssassin · Jul 6, 2014

Hello there, if the password is working on the web and not the console it might that you have two-step verification enabled which means there is an app password that has been created to sign-in on the console. Please follow the link for full steps and to
see if you have two-step enabled:
support.xbox.com/.../error-code-8015d002

While you're at it, I also suggest making sure your security proofs are verified, follow the link for full steps on adding and verifying security proofs, this will need to be done if you haven't already:

support.xbox.com/.../add-security-proof

If it's still throwing up errors after you've done the above, delete the profile from the console (profile only), clear the system cache, restart the console and re-download the profile.

Delete and re-download profile:
support.xbox.com/.../profile-move-delete

Clear system cache:
support.xbox.com/.../clear-system-cache

TuttleDB1

Thanks, WPAK! They'll be happy to hear it's possible.

DigitalAssassin

Hello there, if the password is working on the web and not the console it might that you have two-step verification enabled which means there is an app password that has been created to sign-in on the console. Please follow the link for full steps and to
see if you have two-step enabled:
support.xbox.com/.../error-code-8015d002

While you're at it, I also suggest making sure your security proofs are verified, follow the link for full steps on adding and verifying security proofs, this will need to be done if you haven't already:

support.xbox.com/.../add-security-proof

If it's still throwing up errors after you've done the above, delete the profile from the console (profile only), clear the system cache, restart the console and re-download the profile.

Delete and re-download profile:
support.xbox.com/.../profile-move-delete

Clear system cache:
support.xbox.com/.../clear-system-cache

WPAK

Hi there,

it depends on the game if it will allow online multiplayer for multiple users on the same console at the same time. Some games have the option to do, other games only have the option for one player to do online multiplayer games at a time.

Be aware that each account will require an xbox live gold subscription to be able to do online multiplayer games.

WPAK

Hi there,

what happens when you login to your account at xbox.com?

If there is an Xbox Live Account based on your Microsoft Account it show there and allow you to sign in.

Regarding the console, please try this:

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

After that try signing in to your account on the console, if it shows a different Gamertag then on xbox.com then you might have to Download the correct Xbox Live Account on the console, via the steps mentioned here:

https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

Let us know the results

AridLizard

if your email address is a Microsoft email (@hotmail, @live, @outlook) then you wont be able to remove your account from the Xbox account.

removing Microsoft email accounts from Xbox accounts permanently deletes the email account and you will no longer be able to access it

all you can do is add an alias email address then promote that to be the main email address.

Setting up live account