Set up Xbox on new tv. Logged in. But can’t find my child’s account which should be under ...

georgekerr1 · Oct 14, 2018

It has her xbox live

what can i do to get it back?

:)

Vortimous · Oct 14, 2018

Family account

Okay, quick question. I had my primary account set up and my kids were playing marvel super heroes. They got a few levels in. Today I decided to set my son up with a childs account under mine or family account. My question is, it seems that if he is logged in under his name, all the progress they did in the marvel game is gone and they had to start over. Is this because it is a different account? Is there any way to transfer what was done under my account for that game to his account so they don't have to start over. If they do have to start over, will everything they do now be saved under his name and when he signs in his progress will be there? I am just trying to understand how it works. Can anyone shine some light on this for me...

I was just going to let him sign in under my name, but since kinnect never recognized him, I figured lets get him his own account. My girl (she is 5) can just play under him.

sagebanjo762884 · Oct 14, 2018

Can’t message on x-box one

can’t message from child’s account. Can from mind but not from his. Settings are set to allow for friends on multiplayer and messages

XBF Leonzo G · Oct 14, 2018

Hello georgekerr1,

Thank you for bringing this issue to our attention. We recommend checking the
Microsoft Family section of the account. Once we determine that the accounts are tied together in a family, we can add both accounts to the Xbox. Are you settings up the family on an Xbox One or Xbox 360?

Ackis · Nov 3, 2018

Go to Settings -> Account -> Family Settings -> Manage Family Members

Is her account listed there?

XBF Leonzo G

Hello georgekerr1,

Thank you for bringing this issue to our attention. We recommend checking the
Microsoft Family section of the account. Once we determine that the accounts are tied together in a family, we can add both accounts to the Xbox. Are you settings up the family on an Xbox One or Xbox 360?

Ackis

Go to Settings -> Account -> Family Settings -> Manage Family Members

Is her account listed there?

Saeleth

Hi there,

Please make sure you are logged in under the parent account on this Xbox as you may potentially be on under a child account that does not have access. You can also check the permission in the system settings which should help to resolve the issue, please
let us know if you need additional assistance!

Jacyintha

The adult settings would not be related to parental ids. Parental ids are required to administer over a "child account" - which is any account set up under the age of 18. If you have since turned 18, you should end up with the option to promote.

ThisGameIsSucky

I don't think you necessarily can without being logged in already on the console. If you have your Xbox paired with the Xbox App or Xbox SmartGlass (if that's even relevant anymore...) you may be able to do a remote turn off there.

Child accounts or accounts added under a family on the console can have play timers set up on them in the settings menu if you're on the host/parent account for that family/child. Once that timer goes off it should immediately sign the account it was put
on out, or something similar to that. If you look it up there should be a guide on Xbox.com

Set up Xbox on new tv. Logged in. But can’t find my child’s account which should be under ...