services

Will I see a pro rated account since I paid full price for a service that isn't full time?

:)

 

Terms of Service

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General Terms and Conditions applicable to Use of a Web Site.

 

Grrrrrrrr Microsoft Cust Service

I had a faulty pad (down on the dpad did not click and was unreliable). Phoned up game and they had a returned day one console (faulty drive) and they just swapped the pad straight over. I think, they would have offered to replace with new (non day one )handset if they didn't have the faulty returned xbox one.

 

Hey there, xx OuTLaW v2!

We are unable to compensate for any downtime that the services may have. We clearly call out in our
Terms of Use that the services will not be up 100% of the time. To specify:

Understand that users who don't pay are also impacted by any service related issues we may have. If you would like to see if there are other options for compensation, we encourage you to
contact us via phone or chat; we are unable to guarantee that they will be able to provide anything, though.

If you need assistance with any support related issues, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.