Serviced Xbox Series X returned nonfunctional… still

Hello Autolycus01,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Hello Autolycus01,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Regards,

Hello Autolycus01,

We understand your sentiment when using Xbox Series X already serviced. This is not the experience that Microsoft wishes you to have. As your support advisor, we will work with you to find the best solution to your issue.

Based on your description, you have experienced issues with the device returned to you. We have support article regarding E200 error codes for Xbox Console - Error E200 occurs when using your Xbox One console | Xbox Support. However, we know that you have done troubleshooting for your console but you are still unable to use it.

We would like to ask if you have checked this part - Startup issues: The console is stuck on a startup screen or black screen during startup of the support article: Troubleshoot system updates on Xbox | Xbox Support?

If you have already checked the support article and you are still having same issues please let us know by sending us a reply.

Sincerely,



Xbox Forum Moderator

Microsoft Community

I regret passing my Xbox One X because that had 3D support while Series X doesn't. I'm still crossing my fingers to see it returned through firmware update!

Hello Stanley,my name is Marvina, I will be happy to help you.

I'm so sorry you received an Xbox Series X console with the wrong game. Here are some steps you can follow to get the correct Forza Horizon 5 software package:

Contact Microsoft customer support. You can do this by phone, email, or live chat.

When you contact them, please provide the serial number of your Xbox Series X console and your order information. They will help you solve the problem.

Return the Xbox Series X console to Meijer. If you purchased the Xbox Series X console at Meijer, you can return it to the store for a replacement. Make sure you have the original sales receipt.

If you decide to return your Xbox Series X console to Meijer, be sure to request a replacement with the correct Forza Horizon 5 software package.

Here are some tips for contacting Microsoft customer support:

Be patient. Microsoft customer service can be busy, so please be patient and wait for a representative to assist you.

Be clear and concise. When contacting customer service, be clear and concise about your issue.

Have the necessary information at hand. When you contact customer service, have necessary information ready, such as the serial number of your Xbox Series X console and your order information.

Source: https://www.xbox.com/consoles/xbox-series-x/forza-horizon-5-bundle

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.