Service Unavailabe. You appear to be in a region where this service is not available.

Charley-2k11 · Jan 25, 2025 at 2:03 PM

I bought and paid for my xbox in the UK and it came with 2 years of gamepass.

I have recently moved countries, done all of the account region changes in both my Microsoft account and on my xbox but still get met with that message trying to sign in.

Microsoft has lied saying the service is available within Russia, they have lied saying once you switch regions all of your gamepass subscriptions will be moved over. And you can't contact a human at all to get the issue solved and you can't request a refund of any kind.

:)

kyle_m4496

Hi Charley. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. As stated on the Xbox and Microsoft websites, Microsoft has suspended the sale of products and services in Russia. This is due to ongoing international sanctions.

Also, as stated on the Microsoft Support website, services you subscribe to in one region may not work in another. This includes Xbox Game Pass. See this page for more information: https://support.microsoft.com/account-billing/5895e006-34f4-10f7-16b1-999e40adb048

choppyseize

It sounds like the account region doesn't match the profile info. You may want to double check this to be sure.

JayDelgado

Check which region your account is set to. You can use the following link to help you out:

https://support.xbox.com/en-US/my-account/microsoft-account/update-microsoft-account-country-region

XBF Brad A

Hi Mussabal,

What is the region you are in? Is it on the list of supported countries? Please provide some additional information so we can assist you better.

Thanks,

Brad

mussabal shahwani

Thanks for the reply, I should mention that my relatives who own an xbox and live near me are able to sign in. What frustrates me is that this is the first time it happens. I've had this xbox for over a year now

Service Unavailabe. You appear to be in a region where this service is not available.