Service support

The best way to evaluate a customer service chat is through the rating system at the end of the chat.

[quote user="IA7X ShadowsI"]

[quote user="SparkStormrider"]

Definitely good to hear. Being a support person myself, I can tell ya its a thankless job. You never get phone calls when everything is working correctly, and where no news is good news. Too bad you didn't have her name, then you could let support know
that so that she can get kudos from her boss. It's amazing what a simple and grateful "thank you" is to those of us who work with people on a daily basis. Goes an extremely long way.

[/quote]

This - a thousand times over

[/quote]I third that.

That's always good to hear.

That's very unfortunate, in your case it seems that they need to bring the case to the higher ups since you received a faulty replacement for your console. Surely there will be an investigation on their end and everything will be rectified just need to wait
buddy...

If you submit an online replacement/repair you will get a service request number. You can track your order on their website where you placed your order just typed-in the service request number and your zip code, you will see there ETA (You'll get the device
before or on the said date)

If the device leaves at the service center you will received another email providing a tracking number where you can track the order on the courier's website....

Just relax, everything will be okay in the end.. If it's not okay then it's not the end.

Cheers!

Hi Ajay,

Thanks for reaching out to the forums. We understand you have question on repair. You can go to

device support. Here you can register console, check warranty and set up a repair. If it is an original Xbox one it will not be available for repair if out of warranty.

Thanks,

Brad