Service Request

Discus and support Service Request in XBoX on Consoles to solve the problem; Has anyone actually ever been able to get a service request because this website and the additional support systems are the worst I have ever seen.... Discussion in 'XBoX on Consoles' started by SpacingOwl1366, Jan 11, 2016.

  1. Service Request


    Has anyone actually ever been able to get a service request because this website and the additional support systems are the worst I have ever seen. After not being able to print the label required for postage I finally managed to get through to an online
    support live chat where the person on the other end has now managed to unregister my xbox one from the support centre so I can no longer request a service. I have been trying to find a contact phone number that seems not to exist, and therefore have resulted
    to posting on here to see if anyone has any advice?

    :)
     
    SpacingOwl1366, Jan 11, 2016
    #1
  2. Service request

    Thank you Mister Beep, I just want everyone to understand, that I am not upset because of the credit/reward or whatever you want to call it, but I am upset how this service support is. Is so frustrating being told the wrong information and having to hear
    or read that I need to post or chat or even call to a different department of customer care and yet the issue is not resolved and really would hate for any one else have to experience what I haved In the past couple of days. Like I said I will wait the 4-8
    weeks or easy said 1-2 months and than if no credit has been send to my email or anything regarding the promotion, at that time I will post again or move the issue further up.
     
    XxFederalJoexX, Jan 11, 2016
    #2
  3. ngocphi
    ngocphi Guest
    Service request

    Support rarely knows of offers on the dashvoard you are comtacting the wrong support if you are

    Promitions is under another division of either xbox rewards like this forum or eprize depending on the type of promotion
     
    ngocphi, Jan 11, 2016
    #3
  4. THE 1 2 P
    THE 1 2 P Guest

    Service Request

    The general customer service number for Xbox is 1-800-469-9269. You can talk to support techs who should be able to help you with most problems including emailing you labels that need to be printed out. They helped me with this when I had to send my Kinect
    in for service repairs that were covered under warranty.
     
    THE 1 2 P, Jan 11, 2016
    #4
  5. WPAK
    WPAK Guest
    Hi there,

    for the Xbox Support Phone number use this link:
    support.xbox.com/contact-us
    and be sure to check if the Country/Region in the bottom left corner matches your country.

    Phone numbers can be different per country/region.
     
  6. XxFederalJoexX Win User

    Service request

    Thank you Mister Beep seriously, that's like all I ever want it. You know like hey it will take this so time for this promos, not all this stuff of giving me the run around. Well thank you again Mister Beep, if you play xbox hope to see you in a match lol
    I'm actually pretty happy now.
  7. Mister Beep Win User

    Service request

    Hey XxFederalJoexX!

    As smwutches has stated, the code will be delivered to you up to 4 weeks after you renewed your gold membership. If the code is not delivered in 4 weeks, please post back and let us know! We would love to help you get it sorted! :)
  8. XxFederalJoexX Win User

    Service request

    Enough of all this stuff, none of you are profesionals. I will wait the 4 weeks and if I don't have nothing by that time I will take it further up. Thanks for all the suggestions, I just stop believing in xbox and it's employees, customer service is something
    they need to work on and probably do more training on how to answer questions the right way.
  9. Daft Badger Win User

    Service Request

    Not sure how it works in other countries but here in the U.K. the shipping label is emailed to the address linked to your account,have you checked your junk folders on your email account?

    If you don't have the label you would need to contact support again.

    Also,please do not post reference numbers on the forums.
  10. medium bloke Win User

    Service request

    Hi there, if you have been expecting this promotion via email, then have you checked your email junk box and spam filters?
Thema:

Service Request

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