service request number for my defective controller

Hey there JeffRuiz,

Thanks for reaching out to the Forums for advice on how to hopefully obtain the service request number for your order. I can see how pressing it could seem to make sure that your order is created to your liking. If you did not receive an order number for
a repair in an email after creating an order, it would be best to have a
customer support representative help look that up for you.

Hope this was helpful.

Thanks for reading!

Hello again, if your control has a defect follow the link below to request the warranty of the control if the warranty is still valid.

https://support.xbox.com/en-gb/help/hardware-ne...

You access the site above and register a new device using the serial number. you find behind your console.

Then in MORE DETAILs, search to request repair, Start Online Service.

To mail it to Microsoft.

Read the Microsoft Devices Terms and Conditions of Service first

But if you really want to talk to the support, I advise you to choose another subject from the menu.

Customer service told me that there are no defects with the controller but my two controllers are having problems too.

You'll want to contact support directly for assistance. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

The good news is that using that number I actually talked to a human being in the U.S.

The bad news is the call took 1 hour and 37 mins and, not shockingly, the original service request had inexplicably been canceled. In addition, the service request had been entered for a phantom console serial number that was not associated with my account.
The customer support rep couldn't have been nicer but I've had it with Microsoft. The company is defined by total incompetence and it's too large to have any systems that talk to each other. The customer service agent was as frustrated as I was.

I don't play Xbox nor any other MSFT games and I will never play them nor buy another MSFT product (this is all for my kids' stupid controller). Adios!

After a couple of hours of trying and trying again I have eventually managed to chat to someone using the above advise!

The agent I was chatting to transferred me to the "hardware" department and a new service request has been set up for me.

It is a shame Microsoft makes you jump through so many hoops to speak to a live agent, but all sorted at last.

Thanks for the advice XBF Houmaidi.